Last year we made changes to how we manage service charges. These changes were designed to simplify service charges and make them easier to understand. We did this after listening to feedback and complaints from tenants and the Customer Panel.
To make service charges even more simple, fair and consistent for tenants, we have asked Arneil Johnston to carry out a review for us. Arneil Johnston are an independent housing consultant and they have worked with other housing associations to successfully simplify their service charges.