Customer Satisfaction Survey

Part of Mississippi Forensics Laboratory's quality system is to seek feedback regarding the services offered by the Laboratory. Thank you for providing this feedback (please note this survey excludes the Medical Examiner's Office services). Your feedback is greatly valued, and your comments help to evaluate the quality and effectiveness of the services provided by the laboratory.

Please rate your answers on a scale of 1 to 5 stars (1 being the lowest rating of poor and 5 being the highest rating of excellent).
If you prefer, mail your comments directly to:
Gina Murphy, QA Manager
Mississippi Forensics Laboratory
215 Allen Stuart Drive
Pearl, MS 39208

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* 1. Which location are you completing this survey for?

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* 2. Please select all the forensic services you have utilized in the past 12 months.

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* 3. Regarding the evidence submission process, how would you rate the ease of evidence submission?

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* 4. Regarding the evidence submission process, how would you rate the courtesy and professionalism of the staff?

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* 5. Regarding the evidencre submission process, how would you rate whether your questions were handled effectively?

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* 6. Regarding the examination or testing of the submitted items, how would you rate whether the case was processed as expected?

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* 7. Regarding the examination or testing of the submitted items, how would you rate the turn-around-time?

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* 8. Regarding MSFL laboratory reports, how would you rate the accessibility of Portal (formerly I-RESULTS) reports?

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* 9. Regarding MSFL laboratory reports, how would you rate whether the results provided are clear and concise?

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* 10. When making requests from MSFL staff, how would you rate the staff's availability for discussion?

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* 11. When making requests from MSFL staff, how would you rate the staff's courtesy and professionalism?

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* 12. When making requests from MSFL staff, how would you rate the staff's ability to communicate effectively?

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* 13. Please rate your overall experience with the Mississippi Forensics Laboratory:

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* 14. If dissatisfied with your overall experience, please explain and provide any feedback in the space below you believe the laboratory can do to better serve you or improve its services:

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* 15. If satisfied with your overall experience, please provide any positive feedback in the space below:

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* 16. While not required, if you would like to be contacted regarding any comments, specific cases, or general feedback, please provide your contact information below:

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