ARRIVING SURVEY
Please use the survey below to provide us with a more detailed understanding of your experience at
L.F. Wade International Airport in Bermuda.
1 = Lowest Rating, 5 = Highest Rating
Your Information
1.
Gender
Male
Female
2.
Age Group
18-25
26-45
46-64
65+
3.
Airline you are traveling with
Air Canada
American Airlines
BermudAir
British Airways
Delta
JetBlue
United
Courtesy
4.
Immigration Officers
1
2
3
4
5
N/A
5.
Customs Officers
1
2
3
4
5
N/A
6.
Airline Staff
1
2
3
4
5
N/A
7.
Information Desk Assistants
1
2
3
4
5
N/A
Speed
8.
Immigration Officers
1
2
3
4
5
N/A
9.
Baggage Delivery
1
2
3
4
5
N/A
10.
Customs Officers
1
2
3
4
5
N/A
Clarity and Adequacy
11.
Baggage Information Display
1
2
3
4
5
N/A
Somers Isle Duty-Free Shop
12.
Prices (Value for Dollar)
1
2
3
4
5
N/A
13.
Product Variety and Quality
1
2
3
4
5
N/A
14.
Service
1
2
3
4
5
N/A
15.
Cleanliness
1
2
3
4
5
N/A
Airport Services
16.
Public Announcement System (Clarity)
1
2
3
4
5
N/A
17.
Directional Signs (Clarity/Adequacy)
1
2
3
4
5
N/A
18.
Baggage Trolleys (Availability)
1
2
3
4
5
N/A
19.
WIFI (Availability)
1
2
3
4
5
N/A
Cleanliness
20.
Restrooms
1
2
3
4
5
N/A
21.
Immigration Hall
1
2
3
4
5
N/A
22.
Baggage Reclaim
1
2
3
4
5
N/A
23.
Customs Hall
1
2
3
4
5
N/A
24.
Outdoor Areas
1
2
3
4
5
N/A
General Comfort
25.
Seating
1
2
3
4
5
N/A
26.
Air Conditioning
1
2
3
4
5
N/A
27.
Terminal Interior Decor
1
2
3
4
5
N/A
Ground Transportation
Transportation
28.
Wait Time for Taxi
0-5 mins
10 – 20 mins
30 – 45 mins
1 hr - 1.5 hrs
2 hrs+
29.
Courtesy of Airport Traffic Officer
1
2
3
4
5
N/A
30.
Efficiency of Airport Traffic Officer
1
2
3
4
5
N/A
Roadways & Car Parks
31.
Airport Roadways
1
2
3
4
5
N/A
32.
Car Parks
1
2
3
4
5
N/A
33.
Outdoor Pick-up Areas
1
2
3
4
5
N/A
34.
Landscaping
1
2
3
4
5
N/A
Passengers' Experience
35.
Overall Satisfaction
1
2
3
4
5
N/A
36.
Comments
37.
Email Address
