BGL Support Call Feedback Question Title * 1. Did we respond to your call in a timely manner? Yes No Question Title * 2. Overall, are you satisfied with the customer service you received by our Support Consultant? Extremely satisfied Quite satisfied Neither satisfied nor dissatisfied Quite dissatisfied Extremely dissatisfied Question Title * 3. Please rate the product knowledge of the Support Consultant who responded to your query Poor Fair Good Very Good Excellent Question Title * 4. Was the solution provided to you by the Support Consultant relevant to your issue and did it resolve your issue? YES NO Question Title * 5. How likely is it that you would recommend BGL and its products to a friend or colleague? Not at all likely - 0 1 2 3 4 5 6 7 8 9 Extremely likely 10 Not at all likely - 0 1 2 3 4 5 6 7 8 9 Extremely likely 10 Question Title * 6. Do you have any other comments or comments on how BGL could have improved its support service on this occasion? Done
