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BGL Support Call Feedback
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1.
Did we respond to your call in a timely manner?
(Required.)
Yes
No
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2.
Overall, are you satisfied with the customer service you received by our Support Consultant?
(Required.)
Extremely satisfied
Quite satisfied
Neither satisfied nor dissatisfied
Quite dissatisfied
Extremely dissatisfied
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3.
Please rate the product knowledge of the Support Consultant who responded to your query
(Required.)
Poor
Fair
Good
Very Good
Excellent
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4.
Was the solution provided to you by the Support Consultant relevant to your issue and did it resolve your issue?
(Required.)
YES
NO
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5.
How likely is it that you would recommend BGL and its products to a friend or colleague?
(Required.)
Not at all likely - 0
1
2
3
4
5
6
7
8
9
Extremely likely 10
Not at all likely - 0
1
2
3
4
5
6
7
8
9
Extremely likely 10
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6.
Do you have any other comments or comments on how BGL could have improved its support service on this occasion?
(Required.)
