Transaction Survey Tell us how we did! Question Title * 1. What was your reason for your recent interaction/contact with OTEC? Payment Payment arrangement New account Construction / Line extension Collections Capital Credits Billing Other (please specify) Question Title * 2. Did you have to contact OTEC more than once to complete your business? Yes No Question Title * 3. How would you rate OTEC employees on the following: 1 (Lowest) 2 3 4 5 (Highest) Being responsive, friendly, and member oriented Being responsive, friendly, and member oriented 1 (Lowest) Being responsive, friendly, and member oriented 2 Being responsive, friendly, and member oriented 3 Being responsive, friendly, and member oriented 4 Being responsive, friendly, and member oriented 5 (Highest) Being knowledgeable and helpful Being knowledgeable and helpful 1 (Lowest) Being knowledgeable and helpful 2 Being knowledgeable and helpful 3 Being knowledgeable and helpful 4 Being knowledgeable and helpful 5 (Highest) Question Title * 4. Do you feel like you are a member, owner, or customer of OTEC? Member Owner Customer Question Title * 5. Do you believe OTEC provides a good value for the money? 1 (Very Dissatisfied) 2 3 4 5 6 7 8 9 10 (Very Satisfied) 1 (Very Dissatisfied) 2 3 4 5 6 7 8 9 10 (Very Satisfied) Question Title * 6. Overall, rate your satisfaction with OTEC. 1 (Very Dissatisfied) 2 3 4 5 6 7 8 9 10 (Very Satisfied) 1 (Very Dissatisfied) 2 3 4 5 6 7 8 9 10 (Very Satisfied) Question Title * 7. What could we do to improve our services to you? Question Title * 8. Additional comments or recommendations? Question Title * 9. Member Name Question Title * 10. Member Account Number Question Title * 11. Contact Phone Number Question Title * 12. Email Address Done
