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Hate Crimes Hotline Community Survey

Introduction
The Washington State Attorney General’s Office has launched a pilot phase of the Hate Crimes & Bias Incidents Hotline, which began in July 2025 in three counties: King, Clark and Spokane. The Hotline will expand to become a statewide resource by January 1, 2027.

The Hotline is designed to:
  1. Provide trauma-informed referrals to victim-centered, culturally competent service providers.
  2. Collect data on hate crimes and bias incidents across Washington State, to be shared in annual public reports beginning in 2027.
The Hotline only contacts or shares information with law enforcement with the caller’s express consent.

To make sure this resource works for your community, we want to hear directly from you. Your responses will remain anonymous and will help us understand community awareness, comfort with reporting, satisfaction, and trust.

This survey should take about 5 minutes.
1.Awareness: Before today, had you heard about the Washington State Hate Crimes & Bias Incidents Hotline?(Required.)
2.Information Channels: How did you first hear about the Hotline? (Select all that apply)(Required.)
3.Comfort Level: If you or someone in your community experienced a hate crime or bias incident, how comfortable would you feel reporting it to the Hotline?(Required.)
4.Is there anything that could help you feel more comfortable?
5.Satisfaction: For those who have used the Hotline, how satisfied are you with the support or information you received?(Required.)
6.Barriers: What, if anything, might prevent you or your community from using the Hotline? (Examples: language, trust, fear of law enforcement involvement, lack of awareness, etc.)
7.Trust in Government: How much do you trust government agencies to respond fairly and respectfully to hate crimes and bias incidents?(Required.)
8.Suggestions: What would make the Hotline more helpful, accessible, or trustworthy for your community?
9.Do you have any other comments or feedback you would like to offer?