* 1. Did you find our receptionist to be helpful and welcoming?

* 2. During your most recent visit did you see your healthcare provider within 15 minutes of your appointment time?

* 3. We take great pride in the cleanliness of our office.  Did you feel that the waiting room and exam room met your expectations?

* 4. Did the nurse/medical technicians develop a good rapport with your child(ren)?

* 6. In the last 12 months, when you phoned your healthcare provider’s office during regular office hours, how often did you get an answer to your medical question that same day?

* 8. After office hours, how easy was it for your to contact our
answering service?

* 10. Would you recommend Pediatric Health Associates to your
family and friends?