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100% of survey complete.

* 1. Contact Information

* 2. Our employees know our organization’s mission.

* 3. Our leadership team uses our organization’s values to guide our organization and employees.

* 4. Our leadership creates a workforce culture that fosters positive customer engagement.

* 5. Our leadership frequently asks employees what they think.

* 6. Our leadership promotes a sustainable organization.

* 7. Our leadership holds themselves and our workforce accountable for their actions.

* 8. Our organization has a strategic planning process that is implemented at all levels.

* 9. Our organization plan incorporates innovation, and addresses strategic challenges and advantages.

* 10. Our employees know how to tell if they are making progress on their work group’s part of the plan. (KPIs and Scorecards).

* 11. Our organization is flexible and can make changes quickly when needed

* 12. Our organization has effective listening and learning methods with our customers.

* 13. Our employees are allowed to make decisions to solve problems for their customers.

* 14. Our organization keeps current to meet current and future customer needs.

* 15. Our organization has an effective complaint management process.

* 16. Our employees know how to analyze (review) the quality of their work to make changes that will improve their work processes.

* 17. Our employees know how the measures they use in their work fit into our organization’s overall measures of improvement.

* 18. Our organization selects and uses key comparative data.

* 19. Our employees continually improve and innovate their work processes.

* 20. Our workforce is periodically assessed to ensure workforce capability and meet capacity needs.

* 21. Our employees are empowered to make changes that will improve their work.

* 22. Our employees cooperate and work as a team.

* 23. Our employees are recognized and rewarded consistently for their work.

* 24. Our organization has a workforce change management process.

* 25. Our organization supports our employees through continually changing services, benefits and policies.

* 26. Our organization has defined and documents our core work processes.

* 27. Our core work processes are focused on meeting customer expectations.

* 28. Our organization regularly measures and improves its processes based on competitive comparisons.

* 29. Our organization has developed and implemented safety and security processes in our work environment.

* 30. Our employees’ work products meet all requirements.

* 31. Our employees know how well our organization is doing financially.

* 32. Our organization removes things that get in the way of our progress.

* 33. Our organization has high standards and ethics.

* 34. Our employees think our organization is a good place to work.

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