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Contact Information

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* 1. Contact Information

Our employees know our organization’s mission.

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* 2. Our employees know our organization’s mission.

Our leadership team uses our organization’s values to guide our organization and employees.

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* 3. Our leadership team uses our organization’s values to guide our organization and employees.

Our leadership creates a workforce culture that fosters positive customer engagement.

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* 4. Our leadership creates a workforce culture that fosters positive customer engagement.

Our leadership frequently asks employees what they think.

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* 5. Our leadership frequently asks employees what they think.

Our leadership promotes a sustainable organization.

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* 6. Our leadership promotes a sustainable organization.

Our leadership holds themselves and our workforce accountable for their actions.

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* 7. Our leadership holds themselves and our workforce accountable for their actions.

Our organization has a strategic planning process that is implemented at all levels.

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* 8. Our organization has a strategic planning process that is implemented at all levels.

Our organization plan incorporates innovation, and addresses strategic challenges and advantages.

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* 9. Our organization plan incorporates innovation, and addresses strategic challenges and advantages.

Our employees know how to tell if they are making progress on their work group’s part of the plan. (KPIs and Scorecards).

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* 10. Our employees know how to tell if they are making progress on their work group’s part of the plan. (KPIs and Scorecards).

Our organization is flexible and can make changes quickly when needed

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* 11. Our organization is flexible and can make changes quickly when needed

Our organization has effective listening and learning methods with our customers.

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* 12. Our organization has effective listening and learning methods with our customers.

Our employees are allowed to make decisions to solve problems for their customers.

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* 13. Our employees are allowed to make decisions to solve problems for their customers.

Our organization keeps current to meet current and future customer needs.

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* 14. Our organization keeps current to meet current and future customer needs.

Our organization has an effective complaint management process.

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* 15. Our organization has an effective complaint management process.

Our employees know how to analyze (review) the quality of their work to make changes that will improve their work processes.

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* 16. Our employees know how to analyze (review) the quality of their work to make changes that will improve their work processes.

Our employees know how the measures they use in their work fit into our organization’s overall measures of improvement.

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* 17. Our employees know how the measures they use in their work fit into our organization’s overall measures of improvement.

Our organization selects and uses key comparative data.

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* 18. Our organization selects and uses key comparative data.

Our employees continually improve and innovate their work processes.

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* 19. Our employees continually improve and innovate their work processes.

Our workforce is periodically assessed to ensure workforce capability and meet capacity needs.

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* 20. Our workforce is periodically assessed to ensure workforce capability and meet capacity needs.

Our employees are empowered to make changes that will improve their work.

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* 21. Our employees are empowered to make changes that will improve their work.

Our employees cooperate and work as a team.

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* 22. Our employees cooperate and work as a team.

Our employees are recognized and rewarded consistently for their work.

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* 23. Our employees are recognized and rewarded consistently for their work.

Our organization has a workforce change management process.

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* 24. Our organization has a workforce change management process.

Our organization supports our employees through continually changing services, benefits and policies.

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* 25. Our organization supports our employees through continually changing services, benefits and policies.

Our organization has defined and documents our core work processes.

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* 26. Our organization has defined and documents our core work processes.

Our core work processes are focused on meeting customer expectations.

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* 27. Our core work processes are focused on meeting customer expectations.

Our organization regularly measures and improves its processes based on competitive comparisons.

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* 28. Our organization regularly measures and improves its processes based on competitive comparisons.

Our organization has developed and implemented safety and security processes in our work environment.

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* 29. Our organization has developed and implemented safety and security processes in our work environment.

Our employees’ work products meet all requirements.

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* 30. Our employees’ work products meet all requirements.

Our employees know how well our organization is doing financially.

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* 31. Our employees know how well our organization is doing financially.

Our organization removes things that get in the way of our progress.

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* 32. Our organization removes things that get in the way of our progress.

Our organization has high standards and ethics.

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* 33. Our organization has high standards and ethics.

Our employees think our organization is a good place to work.

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* 34. Our employees think our organization is a good place to work.

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