Thank you for using SCAT for your transportation needs. As part of our continued focus on customer service, we ask that you complete a confidential rider survey about how we are doing as your public transportation provider. If you have any questions about this survey, feel free to contact Kevin Elwood, Marketing & Communications Manager at (336) 412-6309 or kevin.elwood@greensboro-nc.gov

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* 1. How often have you ridden SCAT over the past week?

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* 2. Over the last week, why did you ride SCAT? Please choose all that
apply.

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* 3. How did you pay your fare on your trips? Please check all that apply.

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* 4. If SCAT was unavailable, how would you get to your destinations (please check all that apply)

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* 5. On a scale of 1-10 with 10 being excellent, how would you rate your experiences with the following GTA staff?

  1 2 3 4 5 6 7 8 9 10
SCAT Operators (Drivers)
SCAT Supervisors
Reservation Agents
Where's My Ride Agents
Certification Staff

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* 6. Did you travel with a PCA?

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* 7. How would you rate SCAT’s arrival time?

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* 8. If your bus is late, what time of the day usually? (Check all that apply)

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* 9. Do you receive consistent on-time calls that your bus is arriving?

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* 10. Please rate the following SCAT Services on a scale of 1-10

  1 2 3 4 5 6 7 8 9 10
Fares
Bus Cleanliness
Service hours
Service area

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* 11. Have you used SCAT I-Ride in place of the SCAT bus? If so, how often?

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* 12. Do you usually travel with SCAT I-Ride alone, with a Personal Care Attendant (PCA) or a guest?

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* 13. Please rate the following SCAT I-Ride services on a scale of 1 to 10

  1 2 3 4 5 6 7 8 9 10
Friendliness and professionalism of phone operator when making SCAT I-Ride reservation
Friendliness and professionalism of SCAT I-Ride drivers
Comfort/condition of SCAT I-Ride vehicle

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* 14. How do you receive information from SCAT about service change/delays and other information? (Check all that apply)

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* 15. What is your highest level of education?

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* 16. What is your age in years?

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* 17. What is your racial classification? (Please check one)

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* 18. What is your gender?

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* 19. SCAT is considering new ways to pay fares besides the use of cash. Please tell us if you feel you could use and benefit from the following? (Check all that apply).

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* 20. Do you have any comments to share about SCAT or SCAT I-Ride?

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* 21. If you are completing this survey on behalf of the SCAT rider, please provide your name and relationship to rider

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