Customer Satisfaction Survey

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* 1. Name of Navigator who provided service?

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* 2. Navigator introduced self by name/role, clearly explained what to expect from appt.

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* 3. Navigator explained your information would be kept confidential.

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* 4. Navigator was professional.

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* 5. Felt you were treated courteously and respectfully.

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* 6. The Navigator listened to you (i.e. health insurance needs/concerns).

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* 7. Appointment was conducted in a timely and efficient manner.

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* 8. Navigator offered you online access to your account.

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* 9. Navigator was knowledgeable about health plans and options.

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* 10. Navigator answered your questions/concerns (either in person or by
follow-up).

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* 11. Felt your appointment was scheduled at a convenient day/time/location.  If no, what could have been better?

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* 12. On a scale of 1 to 5, 5 being the best, 1 being the worst, please rate your overall experience with your Navigator.

0 of 12 answered
 

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