Westchester County Department of Health Navigator Program

Customer Satisfaction Survey

Question Title

* 1. Name of Navigator who provided service?

Question Title

* 2. Navigator introduced self by name/role, clearly explained what to expect from appt.

Yes

Other (please specify)

Question Title

* 3. Navigator explained your information would be kept confidential.

Yes

Other (please specify)

Question Title

* 4. Navigator was professional.

Yes

Other (please specify)

Question Title

* 5. Felt you were treated courteously and respectfully.

Yes

Other (please specify)

Question Title

* 6. The Navigator listened to you (i.e. health insurance needs/concerns).

Yes

Other (please specify)

Question Title

* 7. Appointment was conducted in a timely and efficient manner.

Yes

Other (please specify)

Question Title

* 8. Navigator offered you online access to your account.

Yes

Other (please specify)

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* 9. Navigator was knowledgeable about health plans and options.

Yes

Other (please specify)

Question Title

* 10. Navigator answered your questions/concerns (either in person or by
follow-up).

Yes

Other (please specify)

Question Title

* 11. Felt your appointment was scheduled at a convenient day/time/location. If no, what could have been better?

Yes

Other (please specify)

Question Title

* 12. On a scale of 1 to 5, 5 being the best, 1 being the worst, please rate your overall experience with your Navigator.

If you were unsatisfied with your experience, please tell us what we can do to improve?

Westchester County Department of Health Navigator Program

Customer Satisfaction Survey

Question Title

* 1. Name of Navigator who provided service?

Question Title

* 2. Navigator introduced self by name/role, clearly explained what to expect from appt.

Question Title

* 3. Navigator explained your information would be kept confidential.

Question Title

* 4. Navigator was professional.

Question Title

* 5. Felt you were treated courteously and respectfully.

Question Title

* 6. The Navigator listened to you (i.e. health insurance needs/concerns).

Question Title

* 7. Appointment was conducted in a timely and efficient manner.

Question Title

* 8. Navigator offered you online access to your account.

Question Title

* 9. Navigator was knowledgeable about health plans and options.

Question Title

* 10. Navigator answered your questions/concerns (either in person or by follow-up).

Question Title

* 11. Felt your appointment was scheduled at a convenient day/time/location. If no, what could have been better?

Question Title

* 12. On a scale of 1 to 5, 5 being the best, 1 being the worst, please rate your overall experience with your Navigator.

* 10. Navigator answered your questions/concerns (either in person or by
follow-up).