Westchester County Department of Health Navigator Program
Customer Satisfaction Survey
1.
Name of Navigator who provided service?
2.
Navigator introduced self by name/role, clearly explained what to expect from appt.
Yes
No
Other (please specify)
3.
Navigator explained your information would be kept confidential.
Yes
No
Other (please specify)
4.
Navigator was professional.
Yes
No
Other (please specify)
5.
Felt you were treated courteously and respectfully.
Yes
No
Other (please specify)
6.
The Navigator listened to you (i.e. health insurance needs/concerns).
Yes
No
Other (please specify)
7.
Appointment was conducted in a timely and efficient manner.
Yes
No
Other (please specify)
8.
Navigator offered you online access to your account.
Yes
No
Other (please specify)
9.
Navigator was knowledgeable about health plans and options.
Yes
No
Other (please specify)
10.
Navigator answered your questions/concerns (either in person or by
follow-up).
Yes
No
Other (please specify)
11.
Felt your appointment was scheduled at a convenient day/time/location. If no, what could have been better?
Yes
No
Other (please specify)
12.
On a scale of 1 to 5, 5 being the best, 1 being the worst, please rate your overall experience with your Navigator.
1
2
3
4
5
1
2
3
4
5
If you were unsatisfied with your experience, please tell us what we can do to improve?
Current Progress,
0 of 12 answered