June 2023 RingCentral Customer Advisory Board Pre-Event Survey

Please complete the below pre-event survey so that we can tailor your event experience.

Question Title

* 1. What are your top priorities for the next 12 months? (Select all that apply)

Improve employee/office communications/collaboration

Improve prospect/customer communications/workstreams

Improve security, compliance, privacy, reliability

Reduce costs

Return to office/hybrid readiness (e.g. conference rooms, facilities)

Other return to office initiatives (share some examples)

No plans to make any changes

Other (please specify)

Question Title

* 2. Which areas are you looking to invest/optimize/expand over the next year? (select all that apply)

Phone

Contact Center / Customer Service

SMS/MMS

Video (e.g. Meetings, Webinars)

Conference Rooms

Team Messaging

IT & Business Analytics

Platform Integrations

Enterprise Support: Professional/Managed Services

Customizable communications (APIs, SDKs)

Trust (Security, Privacy, Reliability, Compliance)

Global expansion

Sales Intelligence

Customer Service Intelligence

Other (please specify)

Question Title

* 3. Which of these is the highest priority over the next year for your organization? (select all that apply.)

Reducing cost / resources

New IT investments (adding new modern tech)

Optimizing existing tech stack

Improve productivity & efficiency of workforce

Other (please specify)

Question Title

* 4. How do you think AI can help your organization and what ongoing initiatives do you have to incorporate AI into your workflows?

Question Title

* 5. Are you getting increasing pressure from other leaders and revenue orgs to cut costs or help drive revenue growth? If so, can you explain further what’s being asked and how you plan to address it? In what ways would you like to see your RingCentral app experience simplified?

Question Title

* 6. How satisfied are you with your RingCentral solution today?

Very satisfied

Satisfied

Unsatisfied

Very unsatisfied

Comments

Question Title

* 7. Are you looking to expand or upgrade your UCaaS or CCaaS solution?

Yes

If yes, please share your timeline.

Question Title

* 8. How are you receiving information on RingCentral’s product updates?

Question Title

* 9. What are the top three insights you would like to take away from attending the RingCentral CAB event?

Insight 1

Insight 2

Insight 3

Question Title

* 10. We welcome our customers' involvement in advocacy activities. Would you be interested in participating in any of the following? (check all that apply)

Speaking engagements (RingCentral Events, Industry forums, webinars)

Customer testimonial video

Reference activity

Written case study

Speaking with an Industry Analyst

Press release

Comments

Question Title

* 11. Please share your contact information with us so we can reach out for any follow up questions.

Name and Title *

Company

Email Address *