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Good Delivery Refiner Communication Survey
This survey is designed to gather your feedback on communications from the Good Delivery team.
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1.
How satisfied are you with the overall communication from the Good Delivery team?
(Required.)
Very good
Good
Poor
Very poor
2.
Please provide further comments on why you provided us with that score.
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3.
How would you rate the clarity of communications received from the Good Delivery team? (Emails and/or newsletters)
(Required.)
Very good
Good
Poor
Very poor
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4.
How often do you contact the Good Delivery team at LBMA?
(Required.)
A few times a week
A few times a month
A few times a year
Only when necessary
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5.
Which communication channels do you find most effective?
(Required.)
Email
Portal (MyLBMA)
Calls
Meetings (in-person or virtual)
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6.
How confident are you that your queries will be addressed effectively?
(Required.)
Very confident
Somewhat confident
Not so confident
Not at all confident
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7.
How would you rate the timeliness of our replies?
(Required.)
Very good
Good
Poor
Very poor
8.
What is one thing we could improve?
9.
Any additional comments or suggestions?
Thank you for taking the time to answer this survey to help us improve our communication and relationship with you.
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