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Residential & Commercial Customer Service Survey
*
1.
Please provide the following information:
(Required.)
Your Name
Project Address
Date Work Was Performed
*
2.
How did you hear about us?
(Required.)
Google
Facebook
Instagram
Vans/Trucks
Friend/Family
Other (please specify)
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3.
How satisfied are you with the
TECHNICIAN(S)
? Please rate on a scale of 1-5 with 1 being Poor and 5 being Excellent.
(Required.)
1
2
3
4
5
Courtesy of technician
1
2
3
4
5
Communication from technician
1
2
3
4
5
Appearance of technician
1
2
3
4
5
Technician left the jobsite in a clean and organized manner
1
2
3
4
5
Technician was knowledgeable about your electrical issue
1
2
3
4
5
*
4.
How satisfied are you with
NICKLE
overall? Please rate on a scale of 1-5 with 1 being Poor and 5 being Excellent.
(Required.)
1
2
3
4
5
Overall quality of work performed
1
2
3
4
5
Work was completed in a timely manner
1
2
3
4
5
Polite/professional communication from office staff
1
2
3
4
5
Response time from office staff
1
2
3
4
5
Fairness in pricing
1
2
3
4
5
*
5.
How likely are you to recommend Nickle to others?
(Required.)
Very likely
Somewhat likely
Somewhat unlikely
Very unlikely
6.
Provide any additional comments you may have.