McCarthy School Uniform Program Product & Service Survey

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* 1. How long have you been a customer of McCarthy Uniforms?

This is my first purchase

Less than six months

Six months to a year

1 - 2 years

3 or more years

I haven't made a purchase yet

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* 2. Please rate your experience with the uniform product quality features below

	I have experienced this issue multiple times with multiple products	I have experienced this issue multiple times with one specific product	I have experienced this issue once with one specific product	I have never experienced this issue	I don't know how to answer this question
Colour fading	Colour fading I have experienced this issue multiple times with multiple products	Colour fading I have experienced this issue multiple times with one specific product	Colour fading I have experienced this issue once with one specific product	Colour fading I have never experienced this issue	Colour fading I don't know how to answer this question
Please specify
Fabric pilling	Fabric pilling I have experienced this issue multiple times with multiple products	Fabric pilling I have experienced this issue multiple times with one specific product	Fabric pilling I have experienced this issue once with one specific product	Fabric pilling I have never experienced this issue	Fabric pilling I don't know how to answer this question
Please specify
Seam breakage	Seam breakage I have experienced this issue multiple times with multiple products	Seam breakage I have experienced this issue multiple times with one specific product	Seam breakage I have experienced this issue once with one specific product	Seam breakage I have never experienced this issue	Seam breakage I don't know how to answer this question
Please specify
Loss of product shape / integrity	Loss of product shape / integrity I have experienced this issue multiple times with multiple products	Loss of product shape / integrity I have experienced this issue multiple times with one specific product	Loss of product shape / integrity I have experienced this issue once with one specific product	Loss of product shape / integrity I have never experienced this issue	Loss of product shape / integrity I don't know how to answer this question
Please specify
Weak zippers and/or buttons	Weak zippers and/or buttons I have experienced this issue multiple times with multiple products	Weak zippers and/or buttons I have experienced this issue multiple times with one specific product	Weak zippers and/or buttons I have experienced this issue once with one specific product	Weak zippers and/or buttons I have never experienced this issue	Weak zippers and/or buttons I don't know how to answer this question
Please specify
Skin or other allergic reaction	Skin or other allergic reaction I have experienced this issue multiple times with multiple products	Skin or other allergic reaction I have experienced this issue multiple times with one specific product	Skin or other allergic reaction I have experienced this issue once with one specific product	Skin or other allergic reaction I have never experienced this issue	Skin or other allergic reaction I don't know how to answer this question
Please specify

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* 3. How would you characterize service levels at McCarthy Uniforms' across the following dimensions?

	Exceptional	Very good	Good	Average	Below Average
Number of shopping channels available	Number of shopping channels available Exceptional	Number of shopping channels available Very good	Number of shopping channels available Good	Number of shopping channels available Average	Number of shopping channels available Below Average
Please specify
Hours of service during back-to-school (last week of August + first week of September)	Hours of service during back-to-school (last week of August + first week of September) Exceptional	Hours of service during back-to-school (last week of August + first week of September) Very good	Hours of service during back-to-school (last week of August + first week of September) Good	Hours of service during back-to-school (last week of August + first week of September) Average	Hours of service during back-to-school (last week of August + first week of September) Below Average
Please specify
Hours of service during school season	Hours of service during school season Exceptional	Hours of service during school season Very good	Hours of service during school season Good	Hours of service during school season Average	Hours of service during school season Below Average
Please specify
Availability of uniform product for back-to-school (last week of August + first week of September)	Availability of uniform product for back-to-school (last week of August + first week of September) Exceptional	Availability of uniform product for back-to-school (last week of August + first week of September) Very good	Availability of uniform product for back-to-school (last week of August + first week of September) Good	Availability of uniform product for back-to-school (last week of August + first week of September) Average	Availability of uniform product for back-to-school (last week of August + first week of September) Below Average
Please specify
Availability of uniform product during school season	Availability of uniform product during school season Exceptional	Availability of uniform product during school season Very good	Availability of uniform product during school season Good	Availability of uniform product during school season Average	Availability of uniform product during school season Below Average
Please specify
Attentiveness of staff to personalized needs during back-to-school (last week of August + first week of September)	Attentiveness of staff to personalized needs during back-to-school (last week of August + first week of September) Exceptional	Attentiveness of staff to personalized needs during back-to-school (last week of August + first week of September) Very good	Attentiveness of staff to personalized needs during back-to-school (last week of August + first week of September) Good	Attentiveness of staff to personalized needs during back-to-school (last week of August + first week of September) Average	Attentiveness of staff to personalized needs during back-to-school (last week of August + first week of September) Below Average
Please specify
Attentiveness of staff to personalized needs during school season	Attentiveness of staff to personalized needs during school season Exceptional	Attentiveness of staff to personalized needs during school season Very good	Attentiveness of staff to personalized needs during school season Good	Attentiveness of staff to personalized needs during school season Average	Attentiveness of staff to personalized needs during school season Below Average
Please specify
Staff knowledge about specific school uniform policy	Staff knowledge about specific school uniform policy Exceptional	Staff knowledge about specific school uniform policy Very good	Staff knowledge about specific school uniform policy Good	Staff knowledge about specific school uniform policy Average	Staff knowledge about specific school uniform policy Below Average
Please specify
Staff knowledge about school uniform product FIT & care	Staff knowledge about school uniform product FIT & care Exceptional	Staff knowledge about school uniform product FIT & care Very good	Staff knowledge about school uniform product FIT & care Good	Staff knowledge about school uniform product FIT & care Average	Staff knowledge about school uniform product FIT & care Below Average
Please specify
Staff patience during the school uniform fitting process	Staff patience during the school uniform fitting process Exceptional	Staff patience during the school uniform fitting process Very good	Staff patience during the school uniform fitting process Good	Staff patience during the school uniform fitting process Average	Staff patience during the school uniform fitting process Below Average
Please specify
Staff efficiency during the school uniform fitting process	Staff efficiency during the school uniform fitting process Exceptional	Staff efficiency during the school uniform fitting process Very good	Staff efficiency during the school uniform fitting process Good	Staff efficiency during the school uniform fitting process Average	Staff efficiency during the school uniform fitting process Below Average
Please specify

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* 4. How would you describe your support of a school uniform program?

I believe strongly that a uniform policy adds value to our school community

I am neutral on school uniform policy

I comply with the school uniform policy, but it would not be my personal preference

McCarthy School Uniform Program Product & Service Survey

Question Title

* 1. How long have you been a customer of McCarthy Uniforms?

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* 2. Please rate your experience with the uniform product quality features below

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* 3. How would you characterize service levels at McCarthy Uniforms' across the following dimensions?

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* 4. How would you describe your support of a school uniform program?

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* 5. Can you provide any proactive suggestions on how McCarthy Uniforms' may better serve your needs?

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* 6. What is the name of the school community you are currently part of?

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* 7. Can you provide any commentary on your perception of how MU handled the COVID crisis in relation to community safety and support?