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* 1. How satisfied were you with our product/service?

* 2. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely
Extremely likely

* 3. How would you rate the quality of the product?

* 4. How would you rate the quality of the service?

* 5. What was your most positive experience?

* 6. What three things could we improve the most?

* 7. In the following areas, how did the product or service compare with your expectations?

  Exceeds Expectations Meets Expectations Below Expectations
Delivery Time
Order Accuracy
Product Performance
Customer Service
Durability
Design
Cost
Servicing

* 8. Do you have any other comments, questions, or concerns?

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