RLC Electronics Customer Satisfaction Survey F-821-001-A Question Title * 1. How satisfied were you with our product/service? Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied Question Title * 2. How likely is it that you would recommend this company to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 3. How would you rate the quality of the product? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 4. How would you rate the quality of the service? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 5. What was your most positive experience? Question Title * 6. What three things could we improve the most? 1. 2. 3. Question Title * 7. In the following areas, how did the product or service compare with your expectations? Exceeds Expectations Meets Expectations Below Expectations Delivery Time Delivery Time Exceeds Expectations Delivery Time Meets Expectations Delivery Time Below Expectations Order Accuracy Order Accuracy Exceeds Expectations Order Accuracy Meets Expectations Order Accuracy Below Expectations Product Performance Product Performance Exceeds Expectations Product Performance Meets Expectations Product Performance Below Expectations Customer Service Customer Service Exceeds Expectations Customer Service Meets Expectations Customer Service Below Expectations Durability Durability Exceeds Expectations Durability Meets Expectations Durability Below Expectations Design Design Exceeds Expectations Design Meets Expectations Design Below Expectations Cost Cost Exceeds Expectations Cost Meets Expectations Cost Below Expectations Servicing Servicing Exceeds Expectations Servicing Meets Expectations Servicing Below Expectations Question Title * 8. Do you have any other comments, questions, or concerns? Done