Exit Patient Satisfaction Survey Question Title * 1. How likely is it that you would recommend your provider to a friend or family member? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 2. Overall, how satisfied or dissatisfied were you with your last visit to our office? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 3. How easy or difficult was it to schedule your appointment at a time that was convenient for you? Very easy Somewhat easy Neither easy nor difficult Somewhat difficult Very difficult Question Title * 4. Which Danville Polyclinic provider do you receive care from? Dr. Bowen Dr. Sekar Dr. Malhotra Rachel Janesky, FNP-BC Cheryl Sullivan, FNP-BC Dr. Bott Dr. Goel Dr. B. Patel Kara Sharpf, FNP-BC Dr. Mushtaq Dr. Eubanks Dr. H. Patel Dr. Ciancio Dr. Paruchuri Dr. A. Sadiq Dr. Rajjoub Susan Jordan, FNP-BC Dr. J. Hsieh Dr. Reddy Dr. Jeliazkova Dr. N. Sadiq Dr. I. Sadiq Urgent Care Walk-In Clinic Laboratory Department Radiology Department Question Title * 5. The efficiency of the check-in process Excellent Very Good Good Fair Poor Question Title * 6. Keeping you informed if your appointment time was delayed Excellent Very Good Good Fair Poor Question Title * 7. The friendliness and courtesy of the receptionist Excellent Very Good Good Fair Poor Question Title * 8. Overall, how would you rate the service you received from the staff at our office? Excellent Very good Good Fair Poor Question Title * 9. Overall, how would you rate the care you received from your nursing staff? Excellent Very good Good Fair Poor Question Title * 10. How well did your provider answer your questions? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 11. How well did your provider explain your follow-up care? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 12. How would you rate the quality of the healthcare you received? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 13. The professionalism of our Lab and Radiology staff Excellent Very Good Good Fair Poor Question Title * 14. How helpful are the employees at Danville Polyclinic? Extremely helpful Very helpful Somewhat helpful Not so helpful Not at all helpful Question Title * 15. Overall, are you satisfied or dissatisfied with the customer service you received from the Medical Records staff? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Not Applicable Question Title * 16. How professional are the employees at Danville Polyclinic? Extremely professional Very professional Somewhat professional Not so professional Not at all professional Question Title * 17. Overall, how satisfied or dissatisfied are you with Danville Polyclinic? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 18. The helpfulness and knowledge of our Business Office regarding your account questions Excellent Very Good Good Fair Poor Question Title * 19. Your phone call or message regarding your account was answered in a timely manner Excellent Very Good Good Fair Poor Not Applicable Question Title * 20. The Business Office adequately explained your account options Excellent Very Good Good Fair Poor Not Applicable Question Title * 21. What do you like most about Danville Polyclinic? Question Title * 22. What changes would most improve our service? Question Title * 23. Please describe any dissatisfaction you experienced at Danville Polyclinic in more detail. Question Title * 24. Please feel free to include your name & contact information in the comment box. Thank you for taking this patient satisfaction survey. Your healthcare is extremely important to us. Upon the end of your survey it will take you to SurveyMonkey Please exit out to go back to the patient portal or web browser. (SurveyMonkey is the survey engine used for submissions) Done