ACMPE Article Assessment - Leading, guiding and nurturing through change: An essential capability for healthcare leaders

Question Title

1. What are the four factors represented in the change formula (DxVxF>R)? (Required.)

D = the level of Demand with the status quo; V = Vision and desirability of the proposed change; F = First steps of change; R = the resistance or cost of changing

D = the level of Dissatisfaction with the status quo; V = Vision and desirability of the proposed change; F = First steps and practicality of the change; R = Resistance or cost of changing

D = the level of Distrust with the status quo; V = Vision and desirability of the proposed change; F = First steps and practicality of the change; R = Resistance or cost of changing

None of the above

Question Title

2. The natural desire to please all stakeholders can lead toward circuitous and seemingly endless discussions and negotiations to reach a decision. (Required.)

True

False

Question Title

3. What are the two questions often used when initiating the process consulting approach? (Required.)

“How would you describe what’s been happening today?”

“How do you know this is a problem?”

“Where are the easy wins?”

A and B

None of the above

Question Title

4. The ADKAR (Awareness, Desire, Knowledge, Ability and Reinforcement) model from Prosci Research can be used to systematically approach: (Required.)

Significant changes in personal, professional, organizational or community life

Insignificant changes in personal, professional, organizational or community life

When you need to make a quick change

When no change is needed

Question Title

5. The SBAR (Situation, Background, Assessment and Recommendation) technique should only be used for making clinical decisions. (Required.)

True

False

Question Title

6. Which change management approach best lends itself to improving morale? (Required.)

SBAR

Appreciative Inquiry

ADKAR

Process Consulting

ACMPE Article Assessment - Leading, guiding and nurturing through change: An essential capability for healthcare leaders

Question Title

* 1. What are the four factors represented in the change formula (DxVxF>R)? (Required.)

Question Title

* 2. The natural desire to please all stakeholders can lead toward circuitous and seemingly endless discussions and negotiations to reach a decision. (Required.)

Question Title

* 3. What are the two questions often used when initiating the process consulting approach? (Required.)

Question Title

* 4. The ADKAR (Awareness, Desire, Knowledge, Ability and Reinforcement) model from Prosci Research can be used to systematically approach: (Required.)

Question Title

* 5. The SBAR (Situation, Background, Assessment and Recommendation) technique should only be used for making clinical decisions. (Required.)

Question Title

* 6. Which change management approach best lends itself to improving morale? (Required.)

1. What are the four factors represented in the change formula (DxVxF>R)? (Required.)

2. The natural desire to please all stakeholders can lead toward circuitous and seemingly endless discussions and negotiations to reach a decision. (Required.)

3. What are the two questions often used when initiating the process consulting approach? (Required.)

4. The ADKAR (Awareness, Desire, Knowledge, Ability and Reinforcement) model from Prosci Research can be used to systematically approach: (Required.)

5. The SBAR (Situation, Background, Assessment and Recommendation) technique should only be used for making clinical decisions. (Required.)

6. Which change management approach best lends itself to improving morale? (Required.)