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B2B Self-Service Technical Documentation Experience Survey
Technical Documentation Delivery Channels
Help us understand where you publish (deliver) documentation today and where you'd like to in the future.
*
1.
Where do you currently make technical documentation available to those who need it? (select all that apply)
(Required.)
Corporate Website (www.companyname.com)
Support Knowledge Base (Zendesk, Freshdesk, etc.)
Support Wiki (Confluence, MindTouch, etc.)
Documentation Platform (GitHub Pages, ReadtheDocs, etc.)
Online Community/Discussion Forum
Third-party Platforms (ServiceNow, SalesForce, HubSpot, etc.)
Dedicated Help Portal (docs.companyname.com)
Cloud Storage Platform (GoogleDocs, OneDrive, DropBox, etc.)
API Documentation Platform (Swagger, Postman, RedDoc, etc.)
Video Platform (YouTube, Vimeo, etc.)
User Manuals (PDF, print)
Conversational assistants (Alexa, Siri, Cortana, Google Assistant, etc.)
Inside Our Products
Metaverse
Other
*
2.
In the future, where would you like to make technical documentation available to those who need it? (select all that apply)
(Required.)
Corporate website (www.companyname.com)
Support Knowledge Base (Zendesk, Freshdesk, etc.)
Support Wiki (Confluence, MindTouch, etc.)
Documentation Platform (GitHub Pages, ReadtheDocs, etc.)
Online Community/Discussion Forum
Third-party Platforms (ServiceNow, SalesForce, HubSpot, etc.)
Dedicated Help Portal (docs.companyname.com)
Cloud Storage Platform (GoogleDocs, OneDrive, DropBox, etc.)
API Documentation Platform (Swagger, Postman, RedDoc, etc.)
Video Platform (YouTube, Vimeo, etc.)
User Manuals (PDF, print)
Conversational assistants (Alexa, Siri, Cortana, Google Assistant, etc.)
Inside Our Products
Metaverse
Other
25%
