Salmo Community Services - Participant Satisfaction Questionnaire

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* 1. Were you seen as promptly as you felt was necessary?

Yes - promptly enough for me

Satisfactory - There were some delays, but it was okay for me

No - The delay was too long for me

Please comment on your experience

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* 2. What kind of reception did you receive at Salmo Community Services?

Great - People were friendly, welcoming and professional - I felt very welcome

Good - People were friendly, welcoming and professional

Satisfactory - People treated me with respect but I needed more

Not satisfactory - I did not feel heard or respected

Terrible - my experience was bad

Other (please specify)

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* 3. How many times have you seen your counsellor?

I never did see a counsellor

1 - 3 times over the last year

4 - 9 times over the last year

10 or more times over the last year

which counsellor did you see?

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* 4. What kind of session have you attended?

Individual sessions

Family sessions

Group

Other (please specify)

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* 5. How clearly do you feel your counsellor understands you and the issues you are facing?

Very clearly, completely understands me

Clearly understood

Partially, some understanding

Not very clearly, little understanding

Other (please specify)

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* 6. How helpful is counselling for you?

Extremely valuable

Very valuable

Somewhat valuable

Not so valuable

Not at all valuable

Other (please specify)

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* 7. If a friend were in need of similar help, would you recommend our service to them?

Yes, definitely

Yes, probably

undecided

No, not likely

No, absolutely not

Other (please specify)

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* 8. Please let us know what has worked well for you during your sessions at Salmo Community Services

I felt heard and understood

I did not feel understood

Other (please specify)

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* 9. While receiving service, what DID NOT work well for you? why?

There were things I feel could have been done better

Everything went well, I have no input

Other (please specify)

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* 10. Please check all that apply and please feel free to send us further comments via email at info@scrs.ca

I am satisfied with the services I received

I am dissatisfied or disappointed with the services I received.

I am unable to commit to services at this time (and will contact the agency when I am ready)

Other (please specify)