Salmo Community Services - Participant Satisfaction Questionnaire Question Title * 1. Were you seen as promptly as you felt was necessary? Yes - promptly enough for me Satisfactory - There were some delays, but it was okay for me No - The delay was too long for me Please comment on your experience OK Question Title * 2. What kind of reception did you receive at Salmo Community Services? Great - People were friendly, welcoming and professional - I felt very welcome Good - People were friendly, welcoming and professional Satisfactory - People treated me with respect but I needed more Not satisfactory - I did not feel heard or respected Terrible - my experience was bad Other (please specify) OK Question Title * 3. How many times have you seen your counsellor? I never did see a counsellor 1 - 3 times over the last year 4 - 9 times over the last year 10 or more times over the last year which counsellor did you see? OK Question Title * 4. What kind of session have you attended? Individual sessions Family sessions Group Other (please specify) OK Question Title * 5. How clearly do you feel your counsellor understands you and the issues you are facing? Very clearly, completely understands me Clearly understood Partially, some understanding Not very clearly, little understanding Other (please specify) OK Question Title * 6. How helpful is counselling for you? Extremely valuable Very valuable Somewhat valuable Not so valuable Not at all valuable Other (please specify) OK Question Title * 7. If a friend were in need of similar help, would you recommend our service to them? Yes, definitely Yes, probably undecided No, not likely No, absolutely not Other (please specify) OK Question Title * 8. Please let us know what has worked well for you during your sessions at Salmo Community Services I felt heard and understood I did not feel understood Other (please specify) OK Question Title * 9. While receiving service, what DID NOT work well for you? why? There were things I feel could have been done better Everything went well, I have no input Other (please specify) OK Question Title * 10. Please check all that apply and please feel free to send us further comments via email at info@scrs.ca I am satisfied with the services I received I am dissatisfied or disappointed with the services I received. I am unable to commit to services at this time (and will contact the agency when I am ready) Other (please specify) OK DONE