2019 Citizen Satisfaction Survey

Question Title

* 1. How would you rate the overall quality of life in the town of Fort Smith?

Very Good

Good

Poor

Very Poor

Question Title

* 2. Please rate the extent to which you agree or disagree with the following statements:

	Strongly agree	Somewhat agree	Disagree	Strongly Disagree
I am proud to say I am from Fort Smith	I am proud to say I am from Fort Smith Strongly agree	I am proud to say I am from Fort Smith Somewhat agree	I am proud to say I am from Fort Smith Disagree	I am proud to say I am from Fort Smith Strongly Disagree
Fort Smith is a welcoming community	Fort Smith is a welcoming community Strongly agree	Fort Smith is a welcoming community Somewhat agree	Fort Smith is a welcoming community Disagree	Fort Smith is a welcoming community Strongly Disagree
I have a strong sense of belonging to Fort Smith	I have a strong sense of belonging to Fort Smith Strongly agree	I have a strong sense of belonging to Fort Smith Somewhat agree	I have a strong sense of belonging to Fort Smith Disagree	I have a strong sense of belonging to Fort Smith Strongly Disagree

Other (please comment)

Question Title

* 3. In your view, as a resident of the town of Fort Smith, what is the most important issue facing your community? What is the one issue you feel should receive the greatest attention from Mayor and Council?

Affordable housing and rental accommodations

Population growth

Diverse economy

Education

Environment

Public safety / crime

Other (please specify)

Question Title

* 4. What is the most convenient way for you to find out about Town services, news and events?

By visiting the Town Office

By visiting the Town's website

By subscribing to digital news and notices on the Town's website

By email

By post office mail (Town of Fort Smith newsletter)

By using the Town's social media: Facebook, Twitter, Instagram

Don't know / No Answer

Other (please specify)

Question Title

* 5. Please rate your satisfaction with the following services delivered by the Town of Fort Smith.

	Very satisfied	Somewhat satisfied	Not very satisfied	Not at all satisfied	Don't know / No answer
Emergency fire services	Emergency fire services Very satisfied	Emergency fire services Somewhat satisfied	Emergency fire services Not very satisfied	Emergency fire services Not at all satisfied	Emergency fire services Don't know / No answer
Bylaw enforcement	Bylaw enforcement Very satisfied	Bylaw enforcement Somewhat satisfied	Bylaw enforcement Not very satisfied	Bylaw enforcement Not at all satisfied	Bylaw enforcement Don't know / No answer
Ambulance Services	Ambulance Services Very satisfied	Ambulance Services Somewhat satisfied	Ambulance Services Not very satisfied	Ambulance Services Not at all satisfied	Ambulance Services Don't know / No answer
Mary Kaeser Library services	Mary Kaeser Library services Very satisfied	Mary Kaeser Library services Somewhat satisfied	Mary Kaeser Library services Not very satisfied	Mary Kaeser Library services Not at all satisfied	Mary Kaeser Library services Don't know / No answer
Garbage pick up	Garbage pick up Very satisfied	Garbage pick up Somewhat satisfied	Garbage pick up Not very satisfied	Garbage pick up Not at all satisfied	Garbage pick up Don't know / No answer
Spring and Fall Clean Ups - yard waste pick up	Spring and Fall Clean Ups - yard waste pick up Very satisfied	Spring and Fall Clean Ups - yard waste pick up Somewhat satisfied	Spring and Fall Clean Ups - yard waste pick up Not very satisfied	Spring and Fall Clean Ups - yard waste pick up Not at all satisfied	Spring and Fall Clean Ups - yard waste pick up Don't know / No answer
Recreation and sport facilities	Recreation and sport facilities Very satisfied	Recreation and sport facilities Somewhat satisfied	Recreation and sport facilities Not very satisfied	Recreation and sport facilities Not at all satisfied	Recreation and sport facilities Don't know / No answer
Parks, playgrounds and trails	Parks, playgrounds and trails Very satisfied	Parks, playgrounds and trails Somewhat satisfied	Parks, playgrounds and trails Not very satisfied	Parks, playgrounds and trails Not at all satisfied	Parks, playgrounds and trails Don't know / No answer
Recreation and fitness programs	Recreation and fitness programs Very satisfied	Recreation and fitness programs Somewhat satisfied	Recreation and fitness programs Not very satisfied	Recreation and fitness programs Not at all satisfied	Recreation and fitness programs Don't know / No answer
Road and sidewalk maintenance	Road and sidewalk maintenance Very satisfied	Road and sidewalk maintenance Somewhat satisfied	Road and sidewalk maintenance Not very satisfied	Road and sidewalk maintenance Not at all satisfied	Road and sidewalk maintenance Don't know / No answer
Road and sidewalk snow removal	Road and sidewalk snow removal Very satisfied	Road and sidewalk snow removal Somewhat satisfied	Road and sidewalk snow removal Not very satisfied	Road and sidewalk snow removal Not at all satisfied	Road and sidewalk snow removal Don't know / No answer
Community events	Community events Very satisfied	Community events Somewhat satisfied	Community events Not very satisfied	Community events Not at all satisfied	Community events Don't know / No answer
Culture and arts programming	Culture and arts programming Very satisfied	Culture and arts programming Somewhat satisfied	Culture and arts programming Not very satisfied	Culture and arts programming Not at all satisfied	Culture and arts programming Don't know / No answer
Economic Development services / projects	Economic Development services / projects Very satisfied	Economic Development services / projects Somewhat satisfied	Economic Development services / projects Not very satisfied	Economic Development services / projects Not at all satisfied	Economic Development services / projects Don't know / No answer
Water delivery and sewage pump outs	Water delivery and sewage pump outs Very satisfied	Water delivery and sewage pump outs Somewhat satisfied	Water delivery and sewage pump outs Not very satisfied	Water delivery and sewage pump outs Not at all satisfied	Water delivery and sewage pump outs Don't know / No answer

Please feel free to add other comments:

Question Title

* 6. Thinking about all the programs and services you receive from the Town of Fort Smith how would you rate the overall value for your tax dollars?

Very good

Fairly good

Fairly poor

Very poor

Please feel free to comment

Question Title

* 7. Local governments must balance the cost of delivering services with taxation. Which of the following options would you most prefer in Fort Smith?

Increase taxes to expand / improve services

Increase taxes around the level of inflation (1-2%) in order to maintain services

Maintain taxes and cut services

Please feel free to comment:

Question Title

* 8. What is your age?

Under 18

18-24

25-34

35-44

45-54

55-64

65+

No answer

Question Title

* 9. How long have you lived in Fort Smith?

Less than one year

1 to 5 years

6 to 10 years

Over 10 years

Don't know / No answer

2019 Citizen Satisfaction Survey - Town of Fort Smith

Question Title

* 1. How would you rate the overall quality of life in the town of Fort Smith?

Question Title

* 2. Please rate the extent to which you agree or disagree with the following statements:

Question Title

* 3. In your view, as a resident of the town of Fort Smith, what is the most important issue facing your community? What is the one issue you feel should receive the greatest attention from Mayor and Council?

Question Title

* 4. What is the most convenient way for you to find out about Town services, news and events?

Question Title

* 5. Please rate your satisfaction with the following services delivered by the Town of Fort Smith.

Question Title

* 6. Thinking about all the programs and services you receive from the Town of Fort Smith how would you rate the overall value for your tax dollars?

Question Title

* 7. Local governments must balance the cost of delivering services with taxation. Which of the following options would you most prefer in Fort Smith?

Question Title

* 8. What is your age?

Question Title

* 9. How long have you lived in Fort Smith?