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1. Buying Your Latest Used Ferrari

This survey contains 3 sections and a maximum of 24 questions.

It should take no more than a maximum of 3/4 minutes to complete.

It is designed for OWNERS WHO HAVE BOUGHT AND/OR SOLD USED FERRARIS.

The survey is NOT connected in any way to any commercial interests and does not form any part of a marketing or other commercial survey.

No personal data is collected or required but a copy of the summary results will be sent to all who wish to receive them.

If you have any comments or questions please contact me on

john.gilligan@cranfield.ac.uk

The survey is part of Doctoral research at Cranfield University School of Management.

www.cranfield.ac.uk

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* 1. How many Ferraris (New & Used) have you ever owned?

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* 2. Do you, or have you, owned a Ferrari that you was NOT new when you bought it?

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* 3. In which year did you buy your (most recent) used Ferrari?

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* 4. In which year was the (most recent) used Ferrari you bought manufactured?

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* 5. Which Tipo (Model) did you (most recently) buy as a used Ferrari?

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* 6. Which Other Tipo (Model) have you ever owned?

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* 7. Was the most recent used Ferrari you bought:

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* 8. From whom did you purchase your (most Recent) used Ferrari?

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* 9. This Question seeks to understand your expectations of the quality of the (most recent) used Ferrari you purchased as represented to you by the vendor PRIOR TO PURCHASE ?

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* 10. When you ACTUALLY TOOK OWNERSHIP of your most recent used Ferrari, what was your view of the ACTUAL condition of the car, compared with the EXPECTED CONDITION prior to purchase?

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* 11. Did your most recent used Ferrari have a warranty when you purchased it?

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* 12. Have you made a claim on the warranty above?

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* 13. Did the Warranty settle your claim(s)?

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* 14. Did you have the car independently reviewed prior to purchase?

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* 15. If you had an independent review of the car prior to purchase, did the review highlight any issues?

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* 16. What proportion of the initial asking price did you pay?

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* 17. How many used cars (of any make) have you bought in the last 3 years?

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