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AvePoint Tech Support Customer Satisfaction Survey
How Are We Doing?
We're committed to monitoring the quality of our tech support, as part of an ongoing improvement process. We would appreciate your feedback on our performance.
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1.
Please provide the name of the Technical Analyst that is being surveyed
(Required.)
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2.
Please provide the case number associated with this survey. The case number can found in the subject line of your emails with the AvePoint Technical Support Analyst
(Required.)
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3.
Please rate the analyst that provided the support
(Required.)
Unacceptable
Poor
Satisfactory
Good
Excellent
Politeness and courtesy
Unacceptable
Poor
Satisfactory
Good
Excellent
Effectiveness of communication
Unacceptable
Poor
Satisfactory
Good
Excellent
Technical knowledge
Unacceptable
Poor
Satisfactory
Good
Excellent
Timeliness of resolution
Unacceptable
Poor
Satisfactory
Good
Excellent
Overall
Unacceptable
Poor
Satisfactory
Good
Excellent
4.
How likely are you to recommend AvePoint products to others?
Very likely
Likely
Unsure
Not likely
Definitely not
5.
Any suggestions or comments to help improve our service? (Do not report technical issues here - please contact support for service)
