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AvePoint Tech Support Customer Satisfaction Survey

How Are We Doing?

We're committed to monitoring the quality of our tech support, as part of an ongoing improvement process. We would appreciate your feedback on our performance.

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* 1. Please provide the name of the Technical Analyst that is being surveyed

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* 2. Please provide the case number associated with this survey. The case number can found in the subject line of your emails with the AvePoint Technical Support Analyst

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* 3. Please rate the analyst that provided the support

	Unacceptable	Poor	Satisfactory	Good	Excellent
Politeness and courtesy	Politeness and courtesy Unacceptable	Politeness and courtesy Poor	Politeness and courtesy Satisfactory	Politeness and courtesy Good	Politeness and courtesy Excellent
Effectiveness of communication	Effectiveness of communication Unacceptable	Effectiveness of communication Poor	Effectiveness of communication Satisfactory	Effectiveness of communication Good	Effectiveness of communication Excellent
Technical knowledge	Technical knowledge Unacceptable	Technical knowledge Poor	Technical knowledge Satisfactory	Technical knowledge Good	Technical knowledge Excellent
Timeliness of resolution	Timeliness of resolution Unacceptable	Timeliness of resolution Poor	Timeliness of resolution Satisfactory	Timeliness of resolution Good	Timeliness of resolution Excellent
Overall	Overall Unacceptable	Overall Poor	Overall Satisfactory	Overall Good	Overall Excellent

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* 4. How likely are you to recommend AvePoint products to others?

Very likely

Likely

Unsure

Not likely

Definitely not

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* 5. Any suggestions or comments to help improve our service? (Do not report technical issues here - please contact support for service)