E-911 Customer Satisfaction Survey Augusta 911 is consistently working to improve the quality of our services. You can help by rating the services we provided using the following survey. The information and comments that you offer will greatly assist us in evaluating our culture of service. We appreciate your time in responding to this survey. Remember, this survey is dealing only with the telephone segment of the service provided. OK Question Title * 1. Date and Time of Service OK Question Title * 2. Location Address OK Question Title * 3. Your Name OK Question Title * 4. Your Phone Number OK Question Title * 5. Quality of service: How was your overall experience with Augusta 911? Excellent Good Satisfactory Poor OK Question Title * 6. Type of service: Which service did you request? Police Fire Medical/EMS Other (please specify) OK Question Title * 7. 911 Communication Officer: Was your operator courteous and professional? Excellent Good Satisfactory Poor OK Question Title * 8. The 911 Communication Officer understood my issue. Excellent Good Satisfactory Poor OK Question Title * 9. 911 answering time: Was your call answered in a timely manner? Yes No OK Question Title * 10. Information retrieval: Were the questions asked easy for you to understand? Yes No I don't remember OK Question Title * 11. Additional Comments OK DONE