Thank you for participating in this important survey!

We would like to thank you for your continued loyalty and support as we continually strive to provide you with the highest quality products and service. We appreciate your continued input on the many ways we can improve our offerings, as well as your business. We look forward to continuing our successful partnership throughout 2025 and the years to come.

This survey should take about 10 minutes to complete. Your responses will remain anonymous and will only be used internally by Caesarstone. At the end of the survey, you’ll have the opportunity to enter a drawing to win a gift card valued at $150 dollars.

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* 1. How likely are you to recommend Caesarstone to your clients?

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* 2. What type of projects do you primarily work on?

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* 3. How likely are you to specify Caesarstone for your upcoming projects?

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* 4. What factors would make you more likely to specify Caesarstone for your projects?

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* 5. If Caesarstone is not your first choice to specify for your projects, what is and why?

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* 6. How satisfied are you with the following Caesarstone product features?
(Rank from 1 to 5 with 1 being the least important and 5 being the most)

  1 2 3 4 5
Variety of colours
Durability / Quality
New colours launched in 2024
Overall Caesarstone products

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* 7. Do you think Caesarstone is missing any colours in the collection?

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* 8. Please rate how Caesarstone's quartz products perform on the attributes below:
(Rank from 1 to 5 with 1 being poor and 5 being excellent)

  1 2 3 4 5
Quality
Value for money
Ease of maintenance
Stock availability
Competitive pricing
Variety of colours
Application versatility

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* 9. Please rate how Caesarstone's porcelain products perform on the attributes below:
(Rank from 1 to 5 with 1 being poor and 5 being excellent)

  1 2 3 4 5
Quality
Value for money
Ease of maintenance
Stock availability
Competitive pricing
Variety of colours
Application versatility

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* 10. How do you see the future of porcelain in the market?

DESIGN TRENDS FEEDBACK

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* 11. Are there any emerging design trends you would like to see in future Caesarstone designs?

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* 12. What elements of Caesarstone’s current collections would you like to see expanded further?

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* 13. Are there any upcoming design themes or trends you’re interested in exploring in your future work?

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* 14. In your opinion, what new designs, colours, or features do you believe are missing in our portfolio that could elevate your designs?

MARKETING & SALES FEEDBACK

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* 15. How satisfied are you with the following Caesarstone marketing materials?

  Extremely dissatisfied Somewhat dissatisfied Neutral Somewhat satisfied Extremely satisfied
Brochures / Manuals
Quality of samples
Size of samples
Sample books

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* 16. How satisfied are you with the following digital materials from Caesarstone?

  Extremely dissatisfied Somewhat dissatisfied Neutral Somewhat satisfied Extremely satisfied
Caesarstone’s brand website (caesarstone.ca)
Caesarstone’s professional website – CS Studio (csstudio.caesarstone.ca)
Caesarstone’s social media channels
Caesarstone’s product videos
Caesarstone’s online blog

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* 17. Are you a member of any industry associations?

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* 18. How many industry association events do you attend annually?

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* 19. What do you find most beneficial about being part of an industry association?

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* 20. How strong do you feel Caesarstone’s presence is within industry associations?

TRAINING FEEDBACK

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* 21. How satisfied are you with the following Caesarstone training materials?

  Extremely dissatisfied Somewhat dissatisfied Neutral Somewhat satisfied Extremely satisfied
Product knowledge
Lunch and learns
CEU Seminars

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* 22. How satisfied are you with Caesarstone’s overall training?

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* 23. What type of Caesarstone education & training would you like to see offered in the future?

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* 24. What type of education and training seminars are you most likely to attend?

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* 25. What time of day do you prefer to attend events?

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* 26. What location would be most convenient for you to attend Caesarstone events?

CUSTOMER SERVICE FEEDBACK

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* 27. To what extent do you agree with the following statements?

  Strongly disagree Disagree Neutral Agree Strongly agree
My sales representative responds promptly to my requests
My sales representative provides excellent service
I feel I have a reliable point of contact for issues
I see my sales representative regularly

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* 28. How well do you and/or your team understand the following:

  Do not understand at all Somewhat understand Understand thoroughly
How to properly clean and maintain Caesarstone surfaces
Technical information regarding Caesarstone surfaces
Sustainability Information

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* 29. Overall, how satisfied are you with Caesarstone?

Please provide us with your name and information below in order to be eligible for the draw for the $150 gift card.

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* 30. Would you like to be entered to win a gift card? If you choose to be entered you will be forwarded to a new page to collect contact information. None of your contact information will be connected to your answers in this survey so your responses stay anonymous.

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