Skip to content
Development Project — Customer Satisfaction Survey
As you conclude your development project with us, we would appreciate your feedback to help us improve our services. Please take a moment to share your feedback.
1.
Project Information
Project Name
Location of Development
Completion Date
2.
Did you participate in a Pre-Application Conference (PAC)?
Yes
No
3.
What city departments did you work with?
Planning
Capital Projects and Development - Engineering
Fire Marshal
Environmental Health
Building Safety
Public Works
Traffic
Emergency Management
4.
How satisfied are you with your experience working with the city?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
5.
How satisfied are you with the City of Amarillo's communication throughout the project?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
6.
Were your questions or concerns addressed in a timely manner?
Yes
No
Not entirely
Not applicable
7.
How satisfied are you with the level of professionalism shown by the city?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
8.
Did the project follow the expected timeline?
Not at all
Delayed significantly
On schedule
Ahead of schedule
9.
How easy was it to understand and navigate the permitting and regulatory processes for your project?
Very Difficult
Somewhat Difficult
Neutral
Easy
Very Easy
Very Difficult
Somewhat Difficult
Neutral
Easy
Very Easy
10.
Did you experience any unexpected challenges with the permits or regulatory requirements?
Yes
No
If yes, please describe:
