Development Project — Customer Satisfaction Survey As you conclude your development project with us, we would appreciate your feedback to help us improve our services. Please take a moment to share your feedback. Question Title * 1. Project Information Project Name Location of Development Completion Date Question Title * 2. Did you participate in a Pre-Application Conference (PAC)? Yes No Question Title * 3. What city departments did you work with? Planning Capital Projects and Development - Engineering Fire Marshal Environmental Health Building Safety Public Works Traffic Emergency Management Question Title * 4. How satisfied are you with your experience working with the city? Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Question Title * 5. How satisfied are you with the City of Amarillo's communication throughout the project? Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Question Title * 6. Were your questions or concerns addressed in a timely manner? Yes No Not entirely Not applicable Question Title * 7. How satisfied are you with the level of professionalism shown by the city? Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Question Title * 8. Did the project follow the expected timeline? Not at all Delayed significantly On schedule Ahead of schedule Question Title * 9. How easy was it to understand and navigate the permitting and regulatory processes for your project? Very Difficult Somewhat Difficult Neutral Easy Very Easy Very Difficult Somewhat Difficult Neutral Easy Very Easy Question Title * 10. Did you experience any unexpected challenges with the permits or regulatory requirements? Yes No If yes, please describe: Next