This Learning Needs Analysis (LNA) is designed for SME business owners within BID or Council communities. Each statement can be considered from your own perspective (I) or from that of your organisation (my employees / my managers). Please rate each statement based on how accurately it reflects your current business capability. Your responses will help identify training and development priorities across key skill areas.

Upon completion of this survey, we will email a report of recommended courses to support your learning.

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* 1. Please enter your email address

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* 2. Which BID or Council is your business part of?

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* 3. What is your job role?

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* 4. The aim isn’t to score all ‘Agree’. In fact, any ‘Disagree’ or ‘Neutral’ responses simply highlight where SEEDL can offer focused learning and support.

Use the following scale when responding:
• Strongly Agree
• Agree
• Disagree
• Strongly Disagree

Business Essentials

  Strongly agree Agree Disagree Strongly disagree
I (or my employees/managers) understand and apply Diversity & Inclusion principles within the workplace.
I (or my employees/managers) manage time effectively to meet objectives.
I (or my employees/managers) create and manage budgets confidently.
I (or my employees/managers) understand the ASK FOR ANGELA campaign & how to train staff.

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* 5. Office 365 / Digital skills

  Strongly agree Agree Disagree Strongly disagree
I (or my employees/managers) use Microsoft 365 tools confidently for daily tasks.
I (or my employees/managers) analyse and present data accurately in Excel.

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* 6. Project Management

  Strongly agree Agree Disagree Strongly disagree
I (or my employees/managers) plan, manage, and deliver projects effectively.
I (or my employees/managers) identify and act on project risks early.
I (or my employees/managers) communicate project progress clearly to stakeholders.

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* 7. Compliance

  Strongly agree Agree Disagee Strongly disagree
I (or my employees/managers) understand how to prevent and respond to workplace harassment.
I (or my employees/managers) understand, recognise and know how to prevent & report sexual harassment.
I (or my employees/managers) apply GDPR and data-protection principles consistently.
I (or my employees/managers) recognise and report suspicious financial activity (AML).

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* 8. Leadership

  Strongly agree Agree Disagree Strongly disagree
I (or my managers) conduct effective performance-management meetings.
I (or my employees/managers) can confidently coach to improve performance.
I (or my employees/managers) understand how to set objectives and performances standards.
I (or my employees/managers) can deliver collaborative and effective team meetings.
I (or my employees/managers) can build inclusive structured onboarding process for new hires.
I (or my employees/managers) motivate teams through change and pressure.
I (or my employees/managers) manage disciplinary matters fairly and legally.
I (or my employees/managers) deliver a strong, structured onboarding processes.

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* 9. Customer Excellence

  Strongly agree Agree Disagree Strongly disagree
I (or my employees/managers) deliver consistent, high-quality customer service.
I (or my employees/managers) handle complaints calmly and professionally.
I (or my employees/managers) coach teams to improve service and customer experience.

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* 10. Sales

  Strongly agree Agree Disagree Strongly disagree
I (or my employees/managers) handle objections and close sales effectively.
I (or my employees/managers) research and prepare before approaching prospects.
I (or my employees/managers) follow a clear, structured sales process.

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* 11. Mental Wellness

  Strongly agree Agree Disagree Strongly disagree
I (or my employees/managers) recognise early signs of stress or burnout.
I (or my employees/managers) embed wellbeing and psychological safety into our culture.
I (or my employees/managers) support mental-health conversations confidently and appropriately.

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* 12. Communication

  Strongly agree Agree Disagree Strongly disagree
I (or my employees/managers) communicate clearly, respectfully, and professionally.
I (or my employees/managers) give constructive, performance-enhancing feedback.

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* 13. Compliance

  Strongly agree Agree Disagree Strongly disagree
I (or my employees/managers) follow all relevant health & safety procedures.
I (or my employees/managers) confidently complete risk assessments and act on hazards.

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* 14. What other training gaps not detailed above would you like to see as part of future offerings?

Thank you for taking the time to complete this survey! Please click 'DONE' to submit your answers.

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