Welcome! As someone working on the frontline in an Australian contact centre your input into this research vital.

We have 25 multiple choice questions for you to answer here. We won’t be collecting any of your personal details, so we encourage you to be completely honest.

We expect this survey to take 8 minutes to complete (it’s shorter than previous surveys).

All data collected in this survey will main confidential and not be shared with anyone. Our privacy policy can be found out: https://www.smaart.com.au/privacy-policy

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