Welcome!

This survey is Frontline Agents working in an Australian Contact Centre and is being conducted as part of the Contact Centre Best Practice Report (an industry wide benchmarking report).

There are 25 multiple choice questions for you to answer here. Personal details won't be collected, so we encourage you to be completely honest.

We expect this survey to take 8 minutes to complete.

Our privacy policy can be found out: https://www.smaart.com.au/privacy-policy

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