The Advice Services Alliance has been commissioned by the Greater London Authority to conduct an evaluation of the provision of social welfare advice across London. This research aims to identify where the advice sector is having the greatest impact and identify strategic actions that can increase its reach and impact in order to influence decision makers. 

As part of this research we are calling for practical examples and ideas from the advice sector (including civil society, public, private, pro bono and academic agencies that give advice either as their main activity (for example Law Centres, Local Citizens Advice, AdviceUK  independent advice centres) or as part of other services in London to inform our research. 

We want to know about practical examples of work you are doing or are involved in to deliver social welfare advice in smart ways, more effective or sustainable ways or ideas you have about how social welfare advice could be strengthened.
Please use this simple survey to provide information, links to reports and web-pages or upload documents by Friday 21st of June. 
This should take no longer than 5 minutes to complete. 

To answer our questionnaire survey, to share your views and experiences of advice giving please click here

For guidance, here is a list of some of the things we are interested in knowing about: 
  • Emerging trends and smart ways to increase access to advice.
  • The impacts of the shift to online processes.
  • Where there are gaps and shortages in social welfare advice and how we can address them.  
  • What opportunities there are to introduce referral frameworks to help people to get the advice they need. 
  • What advice provision there is to help vulnerable groups and minority communities. 
  • Any examples of good practice or any initiatives which stand out.
If you would rather talk to us please call: 02080164123 and you can also submit evidence by emailing it to 
We thank you for your support with this research. 

Question Title

* 1. Contact Information

Question Title

* 2. Please submit any evidence by uploading files here (please email anything that can't be uploaded to

DOCX, DOC, JPEG, GIF, JPG, PDF, PNG file types only.
Choose File
No file chosen

Question Title

* 3. Please paste any links or add any information or comments here

0 of 3 answered