Skip to content

Adults Community Health Services

Introduction
We want to improve community health services in Kent and Medway. This survey is aimed at adults and family carers who have used these services recently. Your answers will help us improve these key services for everyone.

This survey is for community health services for adults. For children’s and young people’s community health services please click here.

A description of the adult services can be found on this page.

For more information about what community health services are and why we want to make them better please click here.

The survey closes at Monday 12:00, 1 July 2024.
1.Please tell us which area of Kent and Medway you live in?
2.We want to find out about any of the community health services you have used recently.

Have you or your family used any of the following community services in the last 12 months? (please tick as many boxes as appropriate).
Used By Myself
Used by Family
Never Used
Urgent community response and hospital at home. Also known as and includes Acute Response Team, Rapid Response, Frailty Home Treatment, and community Virtual Wards
Integrated discharge teams. Also known as IDT, and Transfer of Care Hubs
Bed-based intermediate care. Also known as Community Beds
Reablement services at home. Also known as Home First, Discharge to Assess, Enablement
Musculoskeletal (MSK) physiotherapy services and community orthopaedics. Including Hand Therapy, MSK and orthopaedic triage services
Podiatry
Speech and language therapy services (SALT)
Continence care/ Continence management services
Community respiratory. Including Pulmonary Rehabilitation
Diabetes
Nutrition and dietetics
Community nursing. Includes specialist and complex nursing services, and Parkinsons nursing
Tissue viability
Lymphoedema
Health and social care coordinators and health trainers Includes multidisciplinary team coordinators, health trainers, and expert patient programmes
Community Cardiology Includes Arrythmia, Heart Failure, Cardiac rehabilitation
Anti-coagulation service
Falls and postural stability services
End of Life and Palliative Care
Night sitting services
Chronic pain
Learning disability service
Adult autism and ADHD service
Communication and Assistive Technology (CAT) Service
Community Stroke services
3.In the last 12 months how often have you used any of these community health services?
Your experience of community health services

Your experience of community health services may be due to a number of issues including your health needs and personal circumstances. We want to hear what you think overall about community health services you have used.
4.Thinking about your experience of all the community health services that you have used in the last 12 months, please tell us how you would rate your overall experience.
5.Based on your experience of community health services: What, if anything, made it a good experience? Please provide as much detail as possible.
6.Based on your experience of community health services: What, if anything, could have improved your experience? Please provide as much detail as possible.
Travelling to community health services

We want your views on travelling to appointments.
7.Thinking about the last time you, or someone you care for, used a community health service, was it easy to travel to your appointment?
8.Please give the reasons for your answer to this question
Your views on what matters most in community health services

We need to agree some principles for our work on reviewing community health services – we want to find out what we should be focusing on.

The following list has been identified as key priorities for improving community health services. Please rank the following list in order of importance to you (with 1 being most important and 9 being the least important).
9.Regardless of where I live in Kent and Medway I can easily get the same types of community health services
10.I can be treated or seen at home or in my neighbourhood
11.My care is joined up with different professionals working closely together
12.I have a shared care record across services and one care plan for me
13.I feel I am listened to, and I take part in the decisions about my care and support
14.I can manage my own health and well being (with information and support from health and care services)
15.I can manage my own health and well being (with information and support from health and care services)
16.I don’t have to wait a long time to see someone when I need to
17.There is a focus on preventing health problems before they start, on providing support for isolated people and creating healthier communities
18.I can use technology to seek advice and care at home, for instance using monitoring devices at home and video consulting
19.Is there anything missing from the list of priorities that you think we should also take into consideration in improving adult community health services? Please describe:
Getting involved going forward
20.We are looking for people with experiences of these services to take part in short interviews to tell us a bit more about their experiences. Would you be interested in taking part in a telephone or online interview?
More information about you

We want to make sure we are hearing from as many different people as possible. We know people from different age groups, ethnic groups, religions and sexualities may have different experiences of community health services.

If you prefer not to answer any of the following questions please select "prefer not to answer". This information will remain confidential and will not be passed on to any healthcare professionals. Your individual information will not be linked to your responses and all data will be collated to ensure no individual is identifiable.

The information you supply is purely to help improve services and will not be used for any other purpose. Your data will not be stored with any third party. Details of how we handle your data can be found here on the NHS Kent and Medway site.
21.Please tell us the first part of your postcode (for example, CT1)
22.Please indicate which of the following age groups you fall into?
23.Are you:
24.Please indicate your ethnic group? Choose one option that best describes your ethnic group or background.
25.What is your religion, belief or faith?
26.What is your sexual orientation?
27.Do you have a disability or a long term health condition which limits your day to day activity?
28.Do you care for a family or friend?
29.Have you ever served or do you currently serve in the Armed Forces?