AIHA Laboratory Accreditation Program (AIHA-LAP, LLC) is committed to continuous quality improvement in all AIHA-LAP, LLC provided services. In order to monitor our progress and the level of customer satisfaction in the AIHA-LAP, LLC programs, it is important that we receive regular feedback from our customers, both positive and negative. We ask for your assistance by completing the following form.

This form should be used for feedback regarding the AIHA-LAP, LLC Staff (not site assessors) and the accreditation process and programs. This should reflect only feedback regarding AIHA-LAP, LLC Accreditation Staff (e.g. Accreditation Specialists) and the Accreditation process and programs (IHLAP, ELLAP, EMLAP, etc.). This information is confidential and will only be shared with the AIHA-LAP, LLC staff during periodic program reviews and will be shared without reference to your laboratory name. Please add any comments, positive or negative, in the space provided below. Thank you in advance.

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* 1. General Information

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* 2. Laboratory’s Feedback Regarding the Site Assessor/Site Assessment:

  Needs Improvement (Please explain below) Satisfactory Excellent
1. Responsiveness of AIHA-LAP, LLC staff in answering/returning e-mail or phone messages related to accreditation?
2. Staff knowledge of accreditation policies and procedures?
3. Staff technical knowledge and/or ability to obtain accurate technical answers in a timely manner.
4. Personal attributes of AIHA-LAP, LLC staff (judgment, objectivity, maturity, interpersonal skills)?
5. Oral and written communication skills?
6. Efficiency of the operation of the Accreditation Programs?
7. Overall value of the Accreditation Programs?

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* 3. May we contact you regarding this feedback?

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* 4. If we may contact you regarding this feedback, please provide the requested information:

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