Arizona Civil Legal Needs Advocate Survey

Survey for Advocates and Service Providers

Arizona Legal Steering Committee of the Arizona Bar Foundation (ALSC) seeks your input to increase their ability to meet the civil legal needs of Arizona's lower income residents.

The ALSC, administered through the Arizona Bar Foundation, and chaired by Hon. Joseph Kreamer, consists of Community Legal Services, DNA People's Legal Services, and Southern Arizona Legal Aid, Inc., the three Arizona Legal Services entities designated by the national Legal Service Corporation (LSC), as well as their Volunteer Lawyer Programs, and William E. Morris Institute for Justice. The ALSC works collaboratively toward a seamless system of services across the state to increase equal access to justice for all Arizonans. The purpose of this assessment is to gather information that will assist in building awareness of Arizona’s low-income populations, their unmet legal needs, and gaps in program services and to establish case priorities for the use of legal aid resources.

Please complete this survey to assist in improving civil legal services in Arizona. If you have client-eligible or community members interested in providing feedback, please encourage them to complete the Community Survey at https://www.surveymonkey.com/r/AZLegalNeeds!

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* 1. Which of the following best describes you?

Staff member of a legal aid organization

Staff member of a court or court self-help center

Staff member of a social services provider

Judge

Advocate, non-attorney

Advocate, attorney

Librarian or law-librarian

Other, please describe below

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* 2. Where do you work?

Adult Protective Services

In-House Counsel

Law School

Law Library

Legal Aid Organization

Library

Local or Municipal Court

Law Firm or Private Practice

Self-Help Center

State, Native Nation, or Local Government

Statewide Court Administration

Native Nation Court

Other State or Native Nation Agency

Other (please specify)

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* 3. In the last two years, have you seen, at work or in your community, lower-income people with any problems or issues in the following areas? Select all that apply.

Money or debt (being unable to pay money you owe or unfair charges, including bill collectors, bankruptcy, credit, repossession, warranties, loans, medical debt)

Education (discipline, expulsion, suspension, special education, language access, job training, student financial aid)

Employment (firing, unpaid wages, poor working conditions, discrimination, harassment, taxes, employee rights, unfair disciplinary procedures, changes to contract terms)

Family (adoption, custody or visitation, child or spouse support, adult guardianship, name change, parental rights termination, paternity, domestic abuse, support)

Juvenile (neglect or abuse, minor guardianship, emancipation)

Health and mental health (disability, injury or illness, healthcare services and coverage, mental health services, home healthcare and support, long-term care facility, other health or support services)

Housing (eviction or becoming homeless, poor maintenance, discrimination, housing vouchers or subsidized housing, mobile home, foreclosure, unfair mortgage practices, land ownership or title issues)

Income supports (problems with applying for, receiving, or the amount of Social Security retirement, SSI, SSDI, food stamps, Veterans’ benefits, state or local childcare or kinship care supports)

Native American, Native, or Indigenous Rights (any issue in Native nation court or related to Native nation membership)

Licenses (driver’s license issues or reinstatement, occupational licenses)

Immigration (citizenship, legal status, asylum)

End-of-life planning (advance directives, powers of attorney, wills, trust, probate, inheritance)

Incarceration and reentry (criminal record expungement or sealing)

Victim of crime (abuse, civil rights, disability rights, elder abuse, domestic violence, human trafficking, fraud or money scams)

Unfairness by government officials (discriminatory or corrupt treatment by the police or other government official)

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* 4. Rank how urgent the need for civil legal help is for the following problem areas based on current community needs:

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* 5. How often do you see people with the most urgent need above?

Every day

A few times a week

About once a week

A few times a month

Once a month

Less than once a month

None of the above

Other (please specify)

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* 6. Do you believe there is a reliable source of information or assistance in your community to help lower-income people resolve civil legal problems?

Yes

Any comments about services available:

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* 7. How effective are existing self-help materials for these legal areas?

	Extremely effective	Very effective	Somewhat effective	Not so effective	Not at all effective or don't exist	I don't know
Money or debt	Money or debt Extremely effective	Money or debt Very effective	Money or debt Somewhat effective	Money or debt Not so effective	Money or debt Not at all effective or don't exist	Money or debt I don't know
Education	Education Extremely effective	Education Very effective	Education Somewhat effective	Education Not so effective	Education Not at all effective or don't exist	Education I don't know
Employment	Employment Extremely effective	Employment Very effective	Employment Somewhat effective	Employment Not so effective	Employment Not at all effective or don't exist	Employment I don't know
Family	Family Extremely effective	Family Very effective	Family Somewhat effective	Family Not so effective	Family Not at all effective or don't exist	Family I don't know
Juvenile	Juvenile Extremely effective	Juvenile Very effective	Juvenile Somewhat effective	Juvenile Not so effective	Juvenile Not at all effective or don't exist	Juvenile I don't know
Health and mental health	Health and mental health Extremely effective	Health and mental health Very effective	Health and mental health Somewhat effective	Health and mental health Not so effective	Health and mental health Not at all effective or don't exist	Health and mental health I don't know
Housing	Housing Extremely effective	Housing Very effective	Housing Somewhat effective	Housing Not so effective	Housing Not at all effective or don't exist	Housing I don't know
Income supports	Income supports Extremely effective	Income supports Very effective	Income supports Somewhat effective	Income supports Not so effective	Income supports Not at all effective or don't exist	Income supports I don't know
Native American, Native, or Indigenous Rights	Native American, Native, or Indigenous Rights Extremely effective	Native American, Native, or Indigenous Rights Very effective	Native American, Native, or Indigenous Rights Somewhat effective	Native American, Native, or Indigenous Rights Not so effective	Native American, Native, or Indigenous Rights Not at all effective or don't exist	Native American, Native, or Indigenous Rights I don't know
Licenses	Licenses Extremely effective	Licenses Very effective	Licenses Somewhat effective	Licenses Not so effective	Licenses Not at all effective or don't exist	Licenses I don't know
Immigration	Immigration Extremely effective	Immigration Very effective	Immigration Somewhat effective	Immigration Not so effective	Immigration Not at all effective or don't exist	Immigration I don't know
End-of-life planning	End-of-life planning Extremely effective	End-of-life planning Very effective	End-of-life planning Somewhat effective	End-of-life planning Not so effective	End-of-life planning Not at all effective or don't exist	End-of-life planning I don't know
Incarceration and reentry	Incarceration and reentry Extremely effective	Incarceration and reentry Very effective	Incarceration and reentry Somewhat effective	Incarceration and reentry Not so effective	Incarceration and reentry Not at all effective or don't exist	Incarceration and reentry I don't know
Victim of crime	Victim of crime Extremely effective	Victim of crime Very effective	Victim of crime Somewhat effective	Victim of crime Not so effective	Victim of crime Not at all effective or don't exist	Victim of crime I don't know
Unfairness by government oﬀicials	Unfairness by government oﬀicials Extremely effective	Unfairness by government oﬀicials Very effective	Unfairness by government oﬀicials Somewhat effective	Unfairness by government oﬀicials Not so effective	Unfairness by government oﬀicials Not at all effective or don't exist	Unfairness by government oﬀicials I don't know

Other (please specify)

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* 8. How effective is legal help (advice and representation) for these legal areas?

	Extremely effective	Very effective	Somewhat effective	Not so effective	Not at all effective or don't exist	I don't know
Money or debt	Money or debt Extremely effective	Money or debt Very effective	Money or debt Somewhat effective	Money or debt Not so effective	Money or debt Not at all effective or don't exist	Money or debt I don't know
Education	Education Extremely effective	Education Very effective	Education Somewhat effective	Education Not so effective	Education Not at all effective or don't exist	Education I don't know
Employment	Employment Extremely effective	Employment Very effective	Employment Somewhat effective	Employment Not so effective	Employment Not at all effective or don't exist	Employment I don't know
Family	Family Extremely effective	Family Very effective	Family Somewhat effective	Family Not so effective	Family Not at all effective or don't exist	Family I don't know
Juvenile	Juvenile Extremely effective	Juvenile Very effective	Juvenile Somewhat effective	Juvenile Not so effective	Juvenile Not at all effective or don't exist	Juvenile I don't know
Health and mental health	Health and mental health Extremely effective	Health and mental health Very effective	Health and mental health Somewhat effective	Health and mental health Not so effective	Health and mental health Not at all effective or don't exist	Health and mental health I don't know
Housing	Housing Extremely effective	Housing Very effective	Housing Somewhat effective	Housing Not so effective	Housing Not at all effective or don't exist	Housing I don't know
Income supports	Income supports Extremely effective	Income supports Very effective	Income supports Somewhat effective	Income supports Not so effective	Income supports Not at all effective or don't exist	Income supports I don't know
Native American, Native, or Indigenous Rights	Native American, Native, or Indigenous Rights Extremely effective	Native American, Native, or Indigenous Rights Very effective	Native American, Native, or Indigenous Rights Somewhat effective	Native American, Native, or Indigenous Rights Not so effective	Native American, Native, or Indigenous Rights Not at all effective or don't exist	Native American, Native, or Indigenous Rights I don't know
Licenses	Licenses Extremely effective	Licenses Very effective	Licenses Somewhat effective	Licenses Not so effective	Licenses Not at all effective or don't exist	Licenses I don't know
Immigration	Immigration Extremely effective	Immigration Very effective	Immigration Somewhat effective	Immigration Not so effective	Immigration Not at all effective or don't exist	Immigration I don't know
End-of-life planning	End-of-life planning Extremely effective	End-of-life planning Very effective	End-of-life planning Somewhat effective	End-of-life planning Not so effective	End-of-life planning Not at all effective or don't exist	End-of-life planning I don't know
Incarceration and reentry	Incarceration and reentry Extremely effective	Incarceration and reentry Very effective	Incarceration and reentry Somewhat effective	Incarceration and reentry Not so effective	Incarceration and reentry Not at all effective or don't exist	Incarceration and reentry I don't know
Victim of crime	Victim of crime Extremely effective	Victim of crime Very effective	Victim of crime Somewhat effective	Victim of crime Not so effective	Victim of crime Not at all effective or don't exist	Victim of crime I don't know
Unfairness by government oﬀicials	Unfairness by government oﬀicials Extremely effective	Unfairness by government oﬀicials Very effective	Unfairness by government oﬀicials Somewhat effective	Unfairness by government oﬀicials Not so effective	Unfairness by government oﬀicials Not at all effective or don't exist	Unfairness by government oﬀicials I don't know

Other (please specify)

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* 9. Do people experiencing these kinds of problems get information, advice, or representation from any person or organization to help them understand or resolve the problem? Select all that apply.

Family or friends

Lawyer or attorney

Court, government body, or the police

Trade union or employer

Religious or community leader or organization

Non-profit or community organization

Any other resource:

None of the above

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* 10. Are there adequate services available to meet community civil legal needs?

Yes

I don't know

Other (please specify)

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* 11. What are the most pressing civil legal needs in your community? Why are they important?

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* 12. Are there groups of people that you're worried require extra assistance accessing services (speakers of specific languages, individuals with disabilities, distinct cultures, the LGBTQ+ community, seniors, or others)?

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* 13. What is your experience with legal service providers as part of the solution to community civil legal needs?

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* 14. What should civil legal service providers change or improve?

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* 15. What else needs to change for community civil legal needs to be addressed?

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* 16. Where are the biggest gaps or unmet civil legal needs? What is missing? Are there problem areas where you wish there was more or better help? Please describe.

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* 17. Do you have any other feedback?

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* 18. If you or your organization would be interested in collaborating with us, please provide your contact information.

Name

Company

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number

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* 19. Are you a licensed attorney in Arizona or any of the Native nations that share geography with Arizona?

Yes