2020 is not the year we expected it to be. The Coronavirus Crisis has led to the biggest shake up in ATCM’s delivery of membership services in years.


The speed with which we have had to change has been challenging. With the disruption likely to continue into 2021, it is important that we pause to reflect on the support we have offered, what we have got right, and what we can do better.


Honest feedback is welcome. Without it, we cannot meet our aspirations to ensure members are extremely satisfied with the level of service they receive.


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* 1. What is your name?

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* 2. Where are you based?

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* 3. What is the name of your organisation?

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* 4. How would you categorise your organisation?

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* 5. ATCM has had to change the way we support members this year as a result of COVID-19. What services have you used during the year?

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* 6. How would you rate the performance of the COVID-19 Basecamp tile? Only answer this question if you have used this service. 1 = very poor, 5 = excellent.

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* 7. Do you want to make any other comments on the usefulness of the COVID-19 Basecamp tile such as what has worked well and what can be improved?


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* 8. How would you rate the performance of High Street Conversations? Only answer this question if you have watched live or on demand via YouTube. 1 = very poor, 5 = excellent.

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* 9. Do you want to make any other comments on the usefulness of High Street Conversations such as what has worked well and what can be improved?

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* 10. How would you rate the performance of the ENTE Virtual Roundtable? Only answer this question if you have used this service. 1 = very poor, 5 = excellent.

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* 11. Do you want to make any other comments on the usefulness of the ENTE Virtual Roundtable such as what has worked well and what can be improved?

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* 12. How would you rate the performance of the Forward Together Virtual Global Conference? Only answer this question if you have used this service. 1 = very poor, 5 = excellent.

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* 13. Do you want to make any other comments on the usefulness of Forward Together such as what has worked well and what can be improved?


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* 14. How would you rate the performance of the Transatlantic Webinars? Only answer this question if you have used this service. 1 = very poor, 5 = excellent.

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* 15. Do you want to make any other comments on the usefulness of the Transatlantic Webinars such as what has worked well and what can be improved?

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* 16. During the pandemic, ATCM issued guidance on the free use of Google Search and Google Maps for boosting small business visibility with customers. We need to know if this was useful.

Did you issue this guidance to your business community?

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* 17. Rate from 1 to 5 how important the following issues are to you, so we can understand the level of priority we should attach to them for 2021. (1 = Not important at all, 5 + extremely important)


  1 2 3 4 5
Business Financial Support
Local Government Funding
BID/Town Centre Partnership Financial Support
Extending the Deadline for BID Ballots
Employment
Retail Specific Support
Social Business Economy Specific Support (such as hospitality and night time economy)
Town Centre Planning
Data
Driving Footfall
Supporting Business Start-Ups
Public Health Measures Focused on Virus Suppression
Helping Small Businesses Trade Online
Supporting the Visitor Economy
Supporting the Office Economy
Rebuilding Trust in Public Transport
Operating Sustainably in Context of Limited Financial Resources
Bringing Empty Units Back into Use

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* 18. For the first half of 2021, ATCM will not host any physical events. If it were safe to do so in the second half of 2021, if ATCM did start hosting events, how likely would you be to attend? 

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* 19. ATCM wants to expand its virtual events, continuing High Street Conversations, but also including a nation specific focus for Ireland, Northern Ireland, Scotland and Wales. We also want to expand our ENTE Virtual Roundtables to introduce a more international audience.

Are you happy with this suggestion?

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* 20. How would you rate ATCM’s overall performance? Only answer this question if you have used this service. 1 = very poor, 5 = excellent.

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* 21. Do you want to make any comments on ATCM’s performance over the course of 2020 such as where we have succeeded and where we can improve?

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