Wirral SEND Partnership Annual Survey 2020

It's once again time to hear your views about the information, advice and support you have received from Wirral SEND Partnership over the last year.

A big thank you to all those that provided feedback last year, as it helped to secure additional funding for casework . We don't yet know if the funding is available for next year, but will keep you posted.

We appreciate you taking time to give us feedback and will use it to further develop the service.

Please leave your name and contact details so we can contact you for more information if required. Your comments may be shared anonymously with our local and national stakeholders, this means other organisations that we work with and people that use our services.

Submission of this survey acts as consent for WIRED to collect and use your data as outlined in the WIRED Group privacy policy - to see our policy please Click here.

If you have any questions relating to use or storage of your data, or would like the policy explaining further please call us on 0151 522 7990 or email contact@wired.me.uk

Thank you for taking the time to complete - as always we appreciate it :)

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* 1. Name

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* 2. Phone Number and/or Email

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* 3. Ethnicity

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* 4. Have you used Wirral SEND Partnership in the last 12 months? (this includes contact through a coffee session).

Yes

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* 5. How did you hear about the service?

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* 6. What issues did we support you with? Tick all that apply

Issues with the school/college/early years setting e.g. nursery

EHCP

Transport

Pathway

Tribunal

Exclusion

Disability Discrimination

Mediation

Health

Early help/social care

Other (please specify)

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* 7. How helpful was the information, advice and support that we gave you?

Very helpful

Quite helpful

Neither helpful nor unhelpful

Not very helpful

Not helpful at all

Very helpful

Quite helpful

Neither helpful nor unhelpful

Not very helpful

Not helpful at all

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* 8. Please tell us what types of information, advice and support you have received from the service - tick all that apply.

Telephone

Information by post

Face-to-face meeting

Support at multi-agency meeting

Support at annual review

Support at school/early years/college meeting

Home visit

Drop-in

Training/information session

Support at tribunal

Leaflet/Factsheet

Support at mediation

Video call e.g. Zoom or Teams

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* 9. Did you receive a prompt response? (within the service response time of five workings days or less)

Always

Mostly

Neither

Not that much

Not at all

Always

Mostly

Neither

Not that much

Not at all

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* 10. Did we keep in touch?

Always

Mostly

Neither

Not that much

Not at all

Always

Mostly

Neither

Not that much

Not at all

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* 11. Did we explain decisions, keep you updated and explain next steps?

Always

Mostly

Neither

Not that much

Not at all

Always

Mostly

Neither

Not that much

Not at all

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* 12. Did we listen to your views?

Always

Mostly

Neither

Not that much

Not at all

Always

Mostly

Neither

Not that much

Not at all

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* 13. Did we treat you with respect?

Always

Mostly

Neither

Not that much

Not at all

Always

Mostly

Neither

Not that much

Not at all

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* 14. Did we explain the role of the service?

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* 15. How neutral, fair and unbiased do you think we were?

Very

Quite

Neither

Not very

Not at all

Very

Quite

Neither

Not very

Not at all

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* 16. How much difference do you think our information, advice and support has made for your family?

A great deal of difference

A little difference

Neither

Not much difference

No difference at all

A great deal of difference

A little difference

Neither

Not much difference

No difference at all

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* 17. Tell us more about the difference we made - select all that apply

My child's needs are better understood by professionals

I have a better relationship with school/early years setting/college

I have a better relationship with the local authority

I feel well informed and more confident about making decisions

I have a greater understanding of the SEND system/SEND Code of Practice

I better understand the things that should be in place for children and young people with SEND

I feel more involved in decisions about my child's education/health or social care

I am happier/less worried about my child's future

Greater multi-agency involvement

My child is now receiving better support

My child's mental health and/or wellbeing has improved

My mental health and/or wellbeing has improved

I understand what services are available to help young people prepare for employment and independent living

Other (please specify)

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* 18. If you received face-to-face or video call (e.g. Zoom support) at a meeting, mediation or tribunal - how satisfied where you with this?

Very satisfied

Quite satisfied

Neither

Unsatisfied

Very unsatisfied

N/A

Very satisfied

Quite satisfied

Neither

Unsatisfied

Very unsatisfied

N/A

Tell us more about this

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* 19. If you received face-to-face or video conferencing (e.g. Zoom) support - how likely is it you will be better able to speak up for yourself next time?

Very likely

Quite likely

Neither

Unlikely

Extremely unlikely

N/A

Very likely

Quite likely

Neither

Unlikely

Extremely unlikely

N/A

Tell us more about this

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* 20. What is the best thing about Wirral SEND Partnership

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* 21. What can Wirral SEND Partnership do to further improve your experience? Eg. use of an interpreter if English is a second language, additional resources on the website

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* 1. Name

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* 2. Phone Number and/or Email

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* 3. Ethnicity

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* 4. Have you used Wirral SEND Partnership in the last 12 months? (this includes contact through a coffee session).

Question Title

* 5. How did you hear about the service?

Question Title

* 6. What issues did we support you with? Tick all that apply

Question Title

* 7. How helpful was the information, advice and support that we gave you?

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* 8. Please tell us what types of information, advice and support you have received from the service - tick all that apply.

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* 9. Did you receive a prompt response? (within the service response time of five workings days or less)

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* 10. Did we keep in touch?

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* 11. Did we explain decisions, keep you updated and explain next steps?

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* 12. Did we listen to your views?

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* 13. Did we treat you with respect?

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* 14. Did we explain the role of the service?

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* 15. How neutral, fair and unbiased do you think we were?

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* 16. How much difference do you think our information, advice and support has made for your family?

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* 17. Tell us more about the difference we made - select all that apply

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* 18. If you received face-to-face or video call (e.g. Zoom support) at a meeting, mediation or tribunal - how satisfied where you with this?

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* 19. If you received face-to-face or video conferencing (e.g. Zoom) support - how likely is it you will be better able to speak up for yourself next time?

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* 20. What is the best thing about Wirral SEND Partnership

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* 21. What can Wirral SEND Partnership do to further improve your experience? Eg. use of an interpreter if English is a second language, additional resources on the website

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* 22. If there is anything else you would like to feedback or suggest, please do so here.......