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Wirral SEND Partnership Annual Survey 2020 - Parent/Carer

It's once again time to hear your views about the information, advice and support you have received from Wirral SEND Partnership over the last year.  

A big thank you to all those that provided feedback last year, as it helped to secure additional funding for casework . We don't yet know if the funding is available for next year, but will keep you posted.  

We appreciate you taking time to give us feedback and will use it to further develop the service.  

Please leave your name and contact details so we can contact you for more information if required. Your comments may be shared anonymously with our local and national stakeholders, this means other organisations that we work with and people that use our services.

Submission of this survey acts as consent for WIRED to collect and use your data as outlined in the WIRED Group privacy policy - to see our policy please Click here.

If you have any questions relating to use or storage of your data, or would like the policy explaining further please call us on 0151 522 7990  or email contact@wired.me.uk

 Thank you for taking the time to complete - as always we appreciate it :)
1.Name (Required.)
2.Phone Number and/or Email (Required.)
3.Ethnicity(Required.)
4.Have you used Wirral SEND Partnership in the last 12 months? (this includes contact through a coffee session).(Required.)
5.How did you hear about the service?(Required.)
6.What issues did we support you with? Tick all that apply(Required.)
7.How helpful was the information, advice and support that we gave you?(Required.)
Very helpful 
Quite helpful
Neither helpful nor unhelpful
Not very helpful
Not helpful at all
8.Please tell us what types of information, advice and support you have received from the service - tick all that apply.(Required.)
9.Did you receive a prompt response? (within the service response time of five workings days or less)(Required.)
Always
Mostly
Neither
Not that much
Not at all
10.Did we keep in touch?(Required.)
Always
 Mostly
Neither
Not that much
Not at all
11.Did we explain decisions, keep you updated and explain next steps?(Required.)
Always
Mostly
Neither
Not that much
Not at all
12.Did we listen to your views?
Always
Mostly
Neither
Not that much
Not at all
13.Did we treat you with respect?(Required.)
Always 
Mostly 
Neither
Not that much
Not at all
14.Did we explain the role of the service?(Required.)
15.How neutral, fair and unbiased do you think we were?(Required.)
Very 
Quite
Neither
Not very
Not at all
16.How much difference do you think our information, advice and support has made for your family?(Required.)
A great deal of difference 
A little difference
Neither
Not much difference
No difference at all
17.Tell us more about the difference we made - select all that apply(Required.)
18.If you received face-to-face or video call (e.g. Zoom support) at a meeting, mediation or tribunal - how satisfied where you with this?
Very satisfied
Quite satisfied
Neither
Unsatisfied
Very unsatisfied
N/A
19.If you received face-to-face or video conferencing (e.g. Zoom) support - how likely is it you will be better able to speak up for yourself next time?
Very likely
Quite likely
Neither
Unlikely
Extremely unlikely
N/A
20.What is the best thing about Wirral SEND Partnership
21.What can Wirral SEND Partnership do to further improve your experience? Eg. use of an interpreter if English is a second language, additional resources on the website
22.If there is anything else you would like to feedback or suggest, please do so here.......