100% of survey complete.

We are asking that you complete the ASU Financial Aid Customer Service Survey that assesses 15 questions. This questionnaire will take approximately 5-7 minutes to complete.

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* 1. During the past semester, how many times have you and/or your family visited the Office of Financial Aid on a walk-in basis?

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* 2. On average, how long did you and/or your family have to wait before you were helped?

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* 3. During the past semester, how many times have you and / or your family called the Office of Financial Aid?

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* 4. Did you and / or your family encounter any difficulty in contacting the Office of Financial Aid via telephone?

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* 5. Please indicate the reason(s) for this difficulty. (check all that apply)

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* 6. Have you visited the Office of Financial Aid web site?

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* 7. Did you find the web site helpful and user-friendly?

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* 8. Have you received printed information from the Office of Financial Aid?

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* 9. Did you find the information clear and understandable?

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* 10. Overall, how would you rate the service you received from the Office of Financial Aid?

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* 11. How would you compare the Office of Financial Aid to other offices you have worked with on campus (registrar, admissions, student accounts, etc.)?

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* 12. What is your current student classification?

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* 13. Please indicate the type(s) of financial assistance you are receiving. (check all that apply)

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* 14. The office of Financial Aid encourages all students to file their FAFSA as early as possible and must receive your completed FAFSA in order to create your 2013-2014 financial aid award letter. Have you filed your 2013-2014 FAFSA?

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* 15. If you would like to give your contact information for a Financial Aid staff member to contact you or if you'd like to make a comment, please do so in the area below.

Thank You for your participation.

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