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Alice Springs Student Accommodation
Alice Springs Student Accommodation Short Term Client Survey
Thank you for choosing to stay with Alice Springs Student Accommodation (ASSA). We are keen to gather feedback from our customers to help shape improvements and changes for the future.
1.
What was your reason for staying at ASSA?
Trade block for my apprenticeship
On campus study block for my course
Research component of my course
Placement for my course
Short term course at CDU
I was part of a group booking
I was commencing/completing a course at CDU
Other -please specify
2.
How would you rate the customer service provided by ASSA staff?
Poor
Fair
Good
Very Good
Excellent
Additional comments about customer service
3.
How did you find the booking process?
Simple
Acceptable
A little confusing
Complicated
Not suited to my circumstances (please explain in the comment box below)
If not suitable, please explain below.
4.
How would you rate the billing process for your ASSA booking?
Simple to use
Acceptable
A little confusing
Very complicated
Not suited to my circumstances (please add a comment below)
Comments about billing process
5.
How did you find the arrival/check in process?
Convenient and easy
Confusing
Problematic (please explain below)
Please explain difficulties experienced
6.
How did you find the location of ASSA?
Convenient to my campus/classes
Convenient for recreation
Too far from my primary activity
Too far from services
Too far from the city
Comments about location
7.
How did you find security at ASSA?
I felt comfortable and secure staying at ASSA.
I only felt secure when in my room.
I did not feel secure in my room.
I did not feel comfortable and secure staying at ASSA.
If you did not feel secure, why is this?
8.
How would you rate the cleanliness of your room?
Poor - there were major issues with cleaning
Fair - I had some concerns but it was generally acceptable
Good - the room had been cleaned to a good standard
Very Good - Cleaning was very good
Excellent - I could not fault it.
Please elaborate on concerns about cleaning
9.
How would you rate the kitchen facilities?
Inadequate
Fair
Good
Very good
Excellent
Comments re kitchen and laundry
10.
How would you rate the laundry facilities?
Inadequate
Fair
Good
Very good
Excellent
Comments re kitchen and laundry
11.
How would you rate the bedding and linen provided in your room?
Inadequate
Fair
Good
Very Good
Excellent
Comments about bedding and linen
12.
How would you rate the bathroom facilities?
Indadequate
Fair
Good
Very Good
Excellent
Comments about bathroom
13.
How would you rate the price of ASSA accommodation based on value for money?
Too high
Fair
Good
Excellent value
Not applicable to my situation
14.
Do you have any other feedback that you wish to give about your stay?
Thank you for taking the time to provide feedback. We hope that you enjoyed your stay with ASSA and that you will visit us again.
15.
If you would like any maintenance issues followed up on your room, please advise us below of the room number (optional question but helpful if follow up work needed)