The Office of the Assessor-Recorder is committed to providing quality service to our customers. Please take a moment to tell us how we are doing and what areas you believe we may improve. We value your opinion as we continually strive to improve our customer service.

This survey should take approximately 3 minutes to complete.

Thank you for your anticipated participation.

* 1. What was the reason for your visit today? Please choose all that apply:

* 2. The waiting time for having my questions addressed was satisfactory.

* 3. Please rate the level of service provided by our staff on the scale below.

  Poor Fair Good Very Good Excellent
Staff was available in a timely manner
Staff showed knowledge of the services
Staff offered pertinent information
Staff was courteous throughout

* 4. How could we improve our customer service? What suggestions do you have?

* 5. Is there a staff person that you would like to recognize?

* 6. Please type your reason(s) for recognizing specific staff members here.

* 7. IF YOU STILL HAVE A PROBLEM - Please provide your name, preferred email address or phone number so that our customer service manager may contact you to follow up.

Thank you for your time and valuable input.