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ARIN Services Prioritization Survey

Community and customer feedback is incredibly important to us at ARIN. Periodically we ask the community to provide input to help us determine how to prioritize our development to meet customer needs.

This survey is to assess community sentiment regarding potential improvements to ARIN services and will be used to help set our priorities in 2023 and beyond.

1.Routing Security enhancements and advanced functionality

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Resource Public Key Infrastructure (RPKI)

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Internet Routing Registry (IRR)

Extremely important

Very important

Somewhat important

Not so important

Not at all important

RPKI/IRR Integrations

Extremely important

Very important

Somewhat important

Not so important

Not at all important

RFC 8181 Full Support - ARIN Publication Service for Delegated RPKI Customers

Extremely important

Very important

Somewhat important

Not so important

Not at all important

2.Strengthening tools and infrastructure

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Reducing technical debt for ARIN's services infrastructure

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Improvements to allow continuous software deployment

Extremely important

Very important

Somewhat important

Not so important

Not at all important

3.Supporting multi-lingual content and services

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Policy Development Process and Number Resource Policy Manual

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Announcements and web content

Extremely important

Very important

Somewhat important

Not so important

Not at all important

4.Enhance information security/ industry compliance

Extremely important

Very important

Somewhat important

Not so important

Not at all important

SOC 2 for various ARIN services

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Enforce Two-factor Authentication (2FA) on ARIN customer accounts

Extremely important

Very important

Somewhat important

Not so important

Not at all important

5.Directory services improvements

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Whois/RDAP/Reg RWS parity

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Show RSA/LRSA status in Whois/RDAP/Reg RWS

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Add URL for Abuse contact to Whois/RDAP/Reg RWS

Extremely important

Very important

Somewhat important

Not so important

Not at all important

6.Shared Whois (SWIP) improvements

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Template parity with ARIN Online

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Reassignment Report enhancements

Extremely important

Very important

Somewhat important

Not so important

Not at all important

7.Improve community engagement tools

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Update Mailing list functionality (threaded discussions, up/down voting)

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Improve customer communication tools in ARIN Online and email service

Extremely important

Very important

Somewhat important

Not so important

Not at all important

8.Enhanced account management

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Define access restrictions for APIs

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Improve billing account reporting

Extremely important

Very important

Somewhat important

Not so important

Not at all important

9.Internal support enhancements to improve customer outcomes

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Improve customer service tools for ARIN staff

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Develop additional training and knowledge self-service tools for ARIN customers

Extremely important

Very important

Somewhat important

Not so important

Not at all important

10.Are there items not listed above that you believe ARIN should be working on to benefit our customers or the wider Internet community? If so, please share your thoughts in the comment box below.

Current Progress,

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