Chesapeake Arboretum Customer Satisfaction Survey

https://www.surveymonkey.com/r/ARB0701022

This survey is designed to evaluate your satisfaction with the facilities and programs offered within the Chesapeake Parks, Recreation and Tourism department. As part of our ongoing efforts to continually improve, we ask you to provide feedback to assist the department in assessing existing facilities, services and programs. It is our sincere goal to provide services and programs that are worthwhile and enhance quality of life for the citizens and guests of Chesapeake. Please take a few moments to share your experience with us.

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* 1. In which area of the city do you live?

Deep Creek

Great Bridge

Greenbrier

Hickory/Southern Chesapeake

Indian River

South Norfolk

Western Branch

Do not live in Chesapeake

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* 2. While you were at the Chesapeake Arboretum, you: (choose one)

Participated in a program

Attended an event

Just visited ( hiked, fished, walked, etc.)

Other (please specify)

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* 3. If you participated in a program or attended an event, please tell us which program or event.

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* 4. Which range does your age fall within?

17 years or less

18-29 years

30-49 years

50-64 years

65 years or greater

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* 5. How would you rate the Arboretum overall in terms of the following?

	Exceeded Expectations	Met Expectations	Did Not Meet Expectations	Not Applicable
Accessibility	Accessibility Exceeded Expectations	Accessibility Met Expectations	Accessibility Did Not Meet Expectations	Accessibility Not Applicable
Mowing and grounds maintenance	Mowing and grounds maintenance Exceeded Expectations	Mowing and grounds maintenance Met Expectations	Mowing and grounds maintenance Did Not Meet Expectations	Mowing and grounds maintenance Not Applicable
Overall condition and appeal	Overall condition and appeal Exceeded Expectations	Overall condition and appeal Met Expectations	Overall condition and appeal Did Not Meet Expectations	Overall condition and appeal Not Applicable
Parking	Parking Exceeded Expectations	Parking Met Expectations	Parking Did Not Meet Expectations	Parking Not Applicable
Personal safety	Personal safety Exceeded Expectations	Personal safety Met Expectations	Personal safety Did Not Meet Expectations	Personal safety Not Applicable
Safety of park equipment, grounds, facilities and amenities	Safety of park equipment, grounds, facilities and amenities Exceeded Expectations	Safety of park equipment, grounds, facilities and amenities Met Expectations	Safety of park equipment, grounds, facilities and amenities Did Not Meet Expectations	Safety of park equipment, grounds, facilities and amenities Not Applicable
Trails	Trails Exceeded Expectations	Trails Met Expectations	Trails Did Not Meet Expectations	Trails Not Applicable
Trash collection	Trash collection Exceeded Expectations	Trash collection Met Expectations	Trash collection Did Not Meet Expectations	Trash collection Not Applicable

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* 6. If you had interaction with a Parks, Recreation and Tourism staff member at the Arboretum, please rate your satisfaction on the following:

	Exceeded Expectations	Met Expectations	Did Not Meet Expectations	N/A - I did not have interaction with a staff member
Approachability	Approachability Exceeded Expectations	Approachability Met Expectations	Approachability Did Not Meet Expectations	Approachability N/A - I did not have interaction with a staff member
Communication/Engagement	Communication/Engagement Exceeded Expectations	Communication/Engagement Met Expectations	Communication/Engagement Did Not Meet Expectations	Communication/Engagement N/A - I did not have interaction with a staff member
Consistency	Consistency Exceeded Expectations	Consistency Met Expectations	Consistency Did Not Meet Expectations	Consistency N/A - I did not have interaction with a staff member
Customer Service	Customer Service Exceeded Expectations	Customer Service Met Expectations	Customer Service Did Not Meet Expectations	Customer Service N/A - I did not have interaction with a staff member
Professional Knowledge	Professional Knowledge Exceeded Expectations	Professional Knowledge Met Expectations	Professional Knowledge Did Not Meet Expectations	Professional Knowledge N/A - I did not have interaction with a staff member
Professionalism	Professionalism Exceeded Expectations	Professionalism Met Expectations	Professionalism Did Not Meet Expectations	Professionalism N/A - I did not have interaction with a staff member
Responsiveness	Responsiveness Exceeded Expectations	Responsiveness Met Expectations	Responsiveness Did Not Meet Expectations	Responsiveness N/A - I did not have interaction with a staff member

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* 7. What is your level of satisfaction with the visibility of park signs and markers?

	Exceeded Expectations	Met Expectations	Did Not Meet Expectations	Neutral or No Opinion
Clarity/Understanding	Clarity/Understanding Exceeded Expectations	Clarity/Understanding Met Expectations	Clarity/Understanding Did Not Meet Expectations	Clarity/Understanding Neutral or No Opinion
Readability	Readability Exceeded Expectations	Readability Met Expectations	Readability Did Not Meet Expectations	Readability Neutral or No Opinion
Visibility	Visibility Exceeded Expectations	Visibility Met Expectations	Visibility Did Not Meet Expectations	Visibility Neutral or No Opinion

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* 8. How often do you visit the Arboretum?

Daily

Weekly

Monthly

Annually

Very rarely

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* 9. How did you hear about the park for which you are providing comments?

Chesapeake Alert

Community or Senior Center

Department Reports

E-Newsletter

Park Kiosk

Peachjar Flyer from Chesapeake Public Schools

Peake Discovery Guide

Previous Participation or Attendance

Printed Flyer or Brochure

Social Media (e.g. Facebook, Instagram, etc.)

Visitor Center

WCTV Chesapeake Television

Website - Parks, Recreation and Tourism

Website - VisitChesapeake

Word of Mouth

Other (please specify)

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* 1. In which area of the city do you live?

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* 2. While you were at the Chesapeake Arboretum, you: (choose one)

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* 3. If you participated in a program or attended an event, please tell us which program or event.

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* 4. Which range does your age fall within?

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* 5. How would you rate the Arboretum overall in terms of the following?

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* 6. If you had interaction with a Parks, Recreation and Tourism staff member at the Arboretum, please rate your satisfaction on the following:

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* 7. What is your level of satisfaction with the visibility of park signs and markers?

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* 8. How often do you visit the Arboretum?

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* 9. How did you hear about the park for which you are providing comments?

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* 10. Please provide any additional feedback you would like to share.