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APCHA Strategic Planning Questionnaire

INTRODUCTION:

Thank you for participating in this anonymous questionnaire. Your feedback will help ensure a community-driven approach to the development of APCHA’s next five-year Strategic Plan, 2025 – 2030. The design of this questionnaire is intended to help identify how APCHA is doing on delivering the mission today, and how APCHA board and staff continuously improve on a commitment to provide affordable rental and ownership housing opportunities to qualified workers in Aspen and Pitkin County who contribute to the success of our local community and economy.
1.What interested party do you represent (check all that apply)?
2.In one sentence, tell us why the Aspen Pitkin County Housing Authority (APCHA) is important to the community:
3.What are the top three priorities or initiatives you think must be achieved by APCHA to ensure affordable housing for a sustainable community and prosperous economy in the next 5 years?
(As a reminder, APCHA does not build affordable housing.)
4.What specific and measurable outcomes will tell you APCHA is successful in achieving the goals you identified above?
5.In one sentence, what is your biggest hope for how access to affordable rental and home ownership will look different 5 years from now?
6.Please rank APCHA’s performance in demonstrating its values:
Concerning
Unsatisfactory
Satisfactory
Excellent
N/A
Public Trust – Do what is ethical an in the public’s interest.
Quality Service – Respectful, friendly, timely, consistent and proactive.
Transparency – Communicate frequently and accurately.
Accountability – Promote inventory and occupancy integrity.
Efficiency & Effectiveness – Implement state-of-the art systems, processes and policies.
Equity – Provide equal opportunity of access.
Innovation – Foster creative solutions.
7.Please rank APCHA’s performance on the current strategic plan and annual work plan goals: (4 – Excellent, 3 – Satisfactory, 2 – Unsatisfactory, 1 – Concerning)
Concerning
Unsatisfactory
Satisfactory
Excellent
N/A
Organizational excellence – improve governance and operational infrastructure, ensure success of HomeTrek.
Ensure financial and housing stock wellbeing – implement capital reserve policies for deed-restricted property owners, and develop innovative housing solutions.
Assure the integrity of the social compact with the community and our residents – increase clarity of eligibility and rights, align deed restrictions to fully convey expectations, responsibilities and obligations of home ownership, improve understanding and compliance, and improve the appeals process.
Earn and maintain public trust – improve program participation and effectiveness of public outreach.
Apply housing expertise to help build community – optimize occupancy, examine opportunities for special circumstances, formalize a plan for participation in regional housing issues.
8.In one sentence, tell us why the Aspen Pitkin County Housing Authority (APCHA) is important to you personally:
9.Is there anything you have not had the opportunity to share that would be helpful in informing the APCHA board and staff in developing APCHA’s next 5-year strategic plan?