The APA has received a small number of troubling complaints on 2019-2021 RAV4 Hybrid SUVs. Some owners of these relatively new vehicles have reported hefty repair bills in the range of $4,200-$6,500 to replace the cable that sends the power to the electrically-driven rear wheels. The cable rots out because it is vulnerable to road salt and humidity. It is covered only by the short 3 year/60,000 km basic warranty, unlike other components of the hybrid system which Toyota guarantees for 8 years or 10 years in some cases.

If you are the owner of a Toyota hybrid with all-wheel-drive that experienced issues related to corrosion of the wiring, the APA wants to hear from you:

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* Name (First Name and Initial are sufficient if you prefer)

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* Email:

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* Vehicle identification number (VIN) (optional)

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* Province

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* Which model do you own?

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* Model year

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* Mileage at the time the vehicle first experienced an issue

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* Months in service when the vehicle first experienced an issue

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* Has your vehicle been inspected by a Toyota dealership?

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* What were the findings of the inspection?

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* After the inspection were you told the vehicle is safe to drive?

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* Was a repair authorized?

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* If yes, was the part available?

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* If no, how long of a wait time was estimated?

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* Are either Toyota Canada or the dealership providing alternate means of transportation at no expense to you while you are waiting for the part to arrive?

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* What is the estimated cost of repair?

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* What percentage of coverage is being offered by Toyota?

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* Do you have any other comments for us?

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