Customer Satisfaction Survey Template

2017 Company Survey

As a valued customer, we're looking for some input on making our services even better in 2018.

Please fill out this survey to receive 10% off* your next rental order.

*In order to receive the 10% discount, you must be a past customer.

*Offer valid on new orders placed from December 5, 2017 through December 31, 2017. Offer expires December 31, 2017. Not applicable to existing orders. Offer cannot be combined with any additional specials or discounts. All items are subject to availability. Must be paid in full upon placement of order. Final count may be reduced by no more than 20% of the original reservation. Does not include required setup/strike fee plus delivery and taxes. The optional Equipment Protection Plan is available. Not to be used to reduce outstanding debt. No cash value. Limit one coupon per customer. Mention CUSTOMER SURVEY COUPON when inquiring.

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* 1. How did you find us?

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* 2. How likely is it that you would recommend this company to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 3. How long have you been a customer of our company?

This is my first purchase

Less than six months

Six months to a year

1 - 2 years

3 or more years

I haven't made a purchase yet

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* 4. How satisfied are you with the sales portion of your experience?

Very Satisfied

Somewhat Satisfied

Neither Satisfied nor Dissatisfied

Somewhat Dissatisfied

Very dissatisfied

Very Satisfied

Somewhat Satisfied

Neither Satisfied nor Dissatisfied

Somewhat Dissatisfied

Very dissatisfied

Additional Comments

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* 5. How satisfied are you with the delivery/pick up portion of your experience?

Very Satisfied

Somewhat Satisfied

Neither Satisfied no Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

N/A

Very Satisfied

Somewhat Satisfied

Neither Satisfied no Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

N/A

Additional Comments

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* 6. How responsive have we been to your questions or concerns about our products?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

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* 7. Was your order correct when delivered?

Yes

N/A

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* 8. Was your order delivered on time?

Yes

N/A

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* 9. Was our website a helpful tool in your ordering process?

Yes

N/A

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* 10. Was our showroom a helpful tool in your ordering process?

Yes

N/A

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* 11. Which of the following words would you use to describe our products? Select all that apply.

Reliable

High quality

Useful

Unique

Good value for money

Overpriced

Impractical

Ineffective

Poor quality

Unreliable

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* 12. How likely are you to purchase any of our products again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 13. How would you rate the value for money of the product?

Excellent

Above average

Average

Below average

Poor

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* 14. How would you rate the quality of the product?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

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* 15. How well do our products meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

Customer Satisfaction Survey Template

2017 Company Survey

Question Title

* 1. How did you find us?

Question Title

* 2. How likely is it that you would recommend this company to a friend or colleague?

Question Title

* 3. How long have you been a customer of our company?

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* 4. How satisfied are you with the sales portion of your experience?

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* 5. How satisfied are you with the delivery/pick up portion of your experience?

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* 6. How responsive have we been to your questions or concerns about our products?

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* 7. Was your order correct when delivered?

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* 8. Was your order delivered on time?

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* 9. Was our website a helpful tool in your ordering process?

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* 10. Was our showroom a helpful tool in your ordering process?

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* 11. Which of the following words would you use to describe our products? Select all that apply.

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* 12. How likely are you to purchase any of our products again?

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* 13. How would you rate the value for money of the product?

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* 14. How would you rate the quality of the product?

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* 15. How well do our products meet your needs?

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* 16. Is there anything that we did not offer that you would like to see?

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* 17. Do you have any other comments, questions, or concerns?