Customer Satisfaction Survey Question Title * 1. I am pleased with the level of customer service I receive from Anthony Machine and enjoy doing business with them. Strongly Agree Somewhat Agree Neither Agree nor Disagree Disagree Somewhat Strongly Disagree Strongly Agree Somewhat Agree Neither Agree nor Disagree Disagree Somewhat Strongly Disagree Question Title * 2. How responsive is Anthony Machine when you contact us? Extremely Responsive Very Responsive Moderately Responsive Slightly Responsive Not at all Responsive Extremely Responsive Very Responsive Moderately Responsive Slightly Responsive Not at all Responsive Question Title * 3. How professional are the Anthony Machine representatives? Extremely Professional Very Professional Moderately Professional Slightly Professional Not at all Professional Extremely Professional Very Professional Moderately Professional Slightly Professional Not at all Professional Question Title * 4. Compared to our competitors, is our product quality better, worse, or about the same? Much Better Somewhat Better Slightly Better About the Same Slightly Worse Somewhat Worse Much Worse Much Better Somewhat Better Slightly Better About the Same Slightly Worse Somewhat Worse Much Worse Question Title * 5. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same? Much more reasonable Somewhat more reasonable Slightly more reasonable About as reasonable Slightly less reasonable Somewhat less reasonable Much less reasonable Much more reasonable Somewhat more reasonable Slightly more reasonable About as reasonable Slightly less reasonable Somewhat less reasonable Much less reasonable Question Title * 6. When I place an order, Anthony Machine does its best to meet my delivery requirements. Strongly agree Agree somewhat Neither agree nor disagree Disagree somewhat Strongly disagree Strongly agree Agree somewhat Neither agree nor disagree Disagree somewhat Strongly disagree Question Title * 7. What are we doing that we should keep doing? Question Title * 8. Is there anyone you can refer us to who might be able to benefit from the services provided by Anthony Machine? Name: Company: Location: Phone: Email: Question Title * 9. What would you like to see us do differently? Question Title * 10. Survey completed by: Name: Company: Done
