SurveyMonkey Powered Online Survey

1.What is your gender?(Required.)

Male

Female

Other

Prefer not to answer

3.Demographics (Optional, but we would like to contact you confidentially to get more data from your answers.)

Name

Email

Phone number

4.Overall, staff members (Financial Aid Counselors, Librarian, Maintenance Persons, etc.) demonstrate the customer service values: (Respectful, Accessible, Supportive Responsive and Informed)(Required.)

5.Overall, faculty members (Professors, Lecturers, etc.) demonstrate the customer service values: (Respectful, Accessible, Supportive Responsive and Informed)(Required.)

11.In your opinion, which AMSC EMPLOYEE (First and Last Name) provides a consistent customer service experience for AMSC?

EMPLOYEE First and Last Name

Please briefly explain why

13.How satisfied are you that the available technological resources and services have met your needs:(Required.)

14.How satisfied are you with the proactive communication (For example, emails about events and activities)?(Required.)

15.What grade would you give overall customer service at AMSC: (“A” = Outstanding; “B” = Very good; “C” = Average; “D” = Below Average and “F”= Very Poor)

(Required.)

16.If not mandatory, do you attend campus events? (For example, Graduation Program, Honor's Day, Earth Day, Founder's Day, student activities, and department events?(Required.)

17.What do you consider to be the most urgent service issue facing AMSC in the future for you?

18.Would you recommend AMSC to potential students?

(Required.)

Yes

No

19.If, you selected "no" to the question above, please briefly explain why not?

20.What has been your best experience at AMSC, so far?

AMSC Student Customer Service Survey 2017