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Member Experience Survey
Method of member interaction:
(Required.)
Call Center
Online Branch
Alvin Branch
Bay Colony Branch
Clear Lake Branch
Friendswood Branch
Galveston Branch
Marathon Branch
Nassau Bay Branch
Santa Fe Branch
Texas City Branch
Tuscan Lakes Branch
Date of interaction:
(Required.)
Primary service(s) requested on this day (select all that apply):
(Required.)
Teller Services
Account Services
Loan Services
Investment Services
Other
Did the employee(s) give you their undivided attention and explain what they were doing?
(Required.)
Yes
No
N/A
Did the employee(s) listen and offer products based on your needs?
(Required.)
Yes
No
N/A
Were your questions and/or concerns handled promptly and efficiently?
(Required.)
Yes
No
N/A
On a scale of 0 to 10,
How likely is it that you would recommend AMOCO FCU to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
Tell us what elements of your experience meant the most to you, or let us know how we can improve. For security reasons, please do not include your account number or other sensitive information.
Would you like us to follow up with you regarding your experience?
Yes
No
If you answered yes to the previous question, please provide the information below.
Name
Number
Best time to reach you
If you would like to be entered for a chance to win a $100 eGift Card, please provide the following information:
Email Address
