| Technical/Professional value | 
        
        
        
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                        | Accuracy of content | 
        
        
        
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                        | Quality of Index and References | 
        
        
        
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                        | How well did the publication meet your expectations? | 
        
        
        
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                        | How well did the software with your publication meet your expectations (if applicable)? | 
        
        
        
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                        | Value to Your Colleagues | 
        
        
        
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                        | Promotional Material | 
        
        
        
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                        | Customer Service | 
        
        
        
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                        | Ease of Ordering | 
        
        
        
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                        | Promptness of Delivery | 
        
        
        
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