CII Protiviti AI Trends and Future Impact Survey

Question Title

* 1. Name

Question Title

* 2. Designation

Question Title

* 3. Company

Current Status & AI Trends

Question Title

* 4. Has your organization already implemented any AI solutions? [Choose only one]

Yes, fully implemented

Yes, partially implemented

Not yet, but planning to

No, and no plans yet

Question Title

* 5. What are the primary business objectives driving your organization’s adoption of AI? [Choose one or multiple]

Increase operational efficiency

Enhance customer experience

Innovate new products/services

Reduce and/or optimize costs

Improve decision-making

Better risk management

Other (please specify)

Question Title

* 6. What AI technologies is your organization currently exploring or using? [Choose one or multiple]

Machine learning

Natural language processing

Computer vision

Robotics & Agentic Automation

Predictive analytics

Chatbots

Other (please specify)

Question Title

* 7. What specific areas of your business functions do you anticipate AI will have the greatest impact on? [Choose one or multiple]

Customer Service Operations

Sales and Marketing

HR and Talent management

Product Development

Logistics & Supply chain

Finance Operations

IT Operations

Other (please specify)

Strategic Considerations

Question Title

* 8. What are the major barriers your organization faces or may face in adopting AI technologies? [Choose one or multiple]

Availability of Skilled Workforce

High Implementation Costs

Data Privacy or Governance concerns

Users Resistance to Change

Lack of Clear Use Cases

Lack of Infrastructure

Lack of Strategy

Risks of biasness, ethics or legal non-compliances

Other (please specify)

Question Title

* 9. How do you ensure that AI decisions are accountable and ethical within your organization? [Choose one or multiple]

Regular Bias Audits, External Audits and/or Third-Party Reviews

Proactive Use of AI Ethics & Governance Framework & Models

Use of Explainable AI or Responsible AI tools

No Formal Process Yet

Other (please specify)

Question Title

* 10. Who in your organization is responsible for overseeing AI ethics and governance? [Choose only one]

Dedicated AI Ethics Leader

Chief AI Officer

Chief Data and/or Analytics Officer

Data Privacy and/or Data Governance Officer

Chief Risk Officer

Legal and/or Compliance Team

Senior Leadership Team or Board

No Designated Responsibility

Other (please specify)

Vision for the Future

Question Title

* 11. What are your organization’s future roadmap regarding AI adoption? [Choose only one]

Expand AI use significantly

Maintain current AI usage

Reduce or optimize AI usage

No plans to adopt AI in near future