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Banking in the COVID-19 Era
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1.
What sanitizing policies have been implemented? Check all that apply.
(Required.)
Regular cleaning of high-touch surfaces
Sanitizing touchscreens/keypads between customers/members
Nightly deep cleaning
Frequent cleaning of restrooms
Other (please specify) and/or leave additional comments
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2.
What social distancing measures have been put in place for customers/members? Check all that apply.
(Required.)
Distancing floor markers
Ropes and stanchions
Employee dedicated to directing traffic and enforcing distance
Large signage
Appointments to access the branch
Drive-thru only transactions
Other (please specify) and/or leave additional comments
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3.
What social distancing measures have been put in place for employees? Check all that apply.
(Required.)
Staggered breakroom usage
Rules regarding use of refrigerator and/or microwave
Closing a teller station to create separation
Assigned stations and/or offices
Other (please specify) and/or leave additional comments
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4.
Have you installed partitions/barriers/dividers between customers/members and employees? Check all that apply.
(Required.)
Yes, at teller lines
Yes, at teller pods
Yes, at private offices
No
Other (please specify) and/or leave additional comments
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5.
Have you installed partitions/barriers/dividers between customers/members and other customers/members? Check all that apply.
(Required.)
Yes, at teller lines
Yes, at teller pods
No
Other (please specify) and/or leave additional comments
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6.
Have you changed the way currency is handled between customers and tellers?
(Required.)
Yes
No
Additional comments
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7.
Have you changed the way currency is handled between tellers?
(Required.)
Yes
No
Additional comments
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8.
Have you changed your policies when it comes to employees sharing equipment?
(Required.)
Yes
No
Additional comments
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9.
When it comes to public areas, will you let customers/members use the following? Check all that apply.
(Required.)
Restrooms
Waiting area
Water fountains
Coffee/beverage station
Check desk
Other (please specify) and/or leave additional comments
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10.
Since COVID-19 began, which of the following is true? Check all that apply.
(Required.)
Online banking has increased
Online banking has decreased
Drive-thru traffic has increased
Drive-thru traffic has decreased
In-person transactions have increased
In-person transactions have decreased
ATM transactions have increased
ATM transactions have decreased
Other (please specify) and/or leave additional comments
11.
We welcome any additional comments or feedback you have on the changes you've already made or plan to make. Please leave your comments below, or feel free to
contact us
to start a conversation.
12.
If you would like to be entered for a chance to win one of 10 $25 Amazon gift cards, please fill in the information below. Any information you include will remain private. It will only be used as a means to enter you into the drawing and contact you if you win.
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