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Member Service Survey

Question Title

1. Service Quality:
Please rate each of the following aspects of our service:
(1 = Not at all Satisfied, 5 = Very Satisfied)

	1	2	3	4	5
Courtesy of Staff	Courtesy of Staff 1	Courtesy of Staff 2	Courtesy of Staff 3	Courtesy of Staff 4	Courtesy of Staff 5
Knowledge of Staff	Knowledge of Staff 1	Knowledge of Staff 2	Knowledge of Staff 3	Knowledge of Staff 4	Knowledge of Staff 5
Speed of Service	Speed of Service 1	Speed of Service 2	Speed of Service 3	Speed of Service 4	Speed of Service 5
Accuracy of Transaction	Accuracy of Transaction 1	Accuracy of Transaction 2	Accuracy of Transaction 3	Accuracy of Transaction 4	Accuracy of Transaction 5

Question Title

2. Product and Service Offerings:
How well do our products and services (such as loans, savings accounts, credit cards, and digital banking tools) align with your financial needs and goals?

Perfectly aligned

Mostly aligned, but could use some additional options

Somewhat misaligned; I have unmet needs

Not aligned; my needs are not being met

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3. If you selected “mostly aligned,” “somewhat misaligned,” or “not aligned,” please specify which products or services you feel are missing or need improvement.

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4. Member Support:
How effectively do we handle your questions or concerns when you reach out to us?

Very Effectively

Effectively

Somewhat Effectively

Not Effectively

Question Title

5. Opportunity for Improvement:
What changes or additions do you think would take your experience to the next level with AdventHealth Credit Union?

Please Provide Your Contact Name and Number for a chance to win one of thee $25 Visa Gift Card.
** Participants agree not to hold AHCU, its employees, and/or affiliates responsible for lost, incomplete, misdirected, or illegible entries. ACHU Officers, Directors, Committee Members, employees and their family members are ineligible. Full disclosure available upon request. Alternative entry method: Print your name, address and phone number on a 4 x 6 card. Mail card to AdventHealth Credit Union, Member Survey Contest, 351 S State Road 434, Ste 1009, Altamonte Springs, FL 32714. Official Rules available upon request.

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6. Contact Info

Name

Email Address

Phone Number

Question Title

* 1. Service Quality: Please rate each of the following aspects of our service:(1 = Not at all Satisfied, 5 = Very Satisfied)

Question Title

* 2. Product and Service Offerings:How well do our products and services (such as loans, savings accounts, credit cards, and digital banking tools) align with your financial needs and goals?

Question Title

* 3. If you selected “mostly aligned,” “somewhat misaligned,” or “not aligned,” please specify which products or services you feel are missing or need improvement.

Question Title

* 4. Member Support:How effectively do we handle your questions or concerns when you reach out to us?

Question Title

* 5. Opportunity for Improvement:What changes or additions do you think would take your experience to the next level with AdventHealth Credit Union?

Question Title

* 6. Contact Info

1. Service Quality:
Please rate each of the following aspects of our service:
(1 = Not at all Satisfied, 5 = Very Satisfied)

2. Product and Service Offerings:
How well do our products and services (such as loans, savings accounts, credit cards, and digital banking tools) align with your financial needs and goals?

3. If you selected “mostly aligned,” “somewhat misaligned,” or “not aligned,” please specify which products or services you feel are missing or need improvement.

4. Member Support:
How effectively do we handle your questions or concerns when you reach out to us?

5. Opportunity for Improvement:
What changes or additions do you think would take your experience to the next level with AdventHealth Credit Union?

6. Contact Info