Age-Friendly Business Application

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Please complete one application for each business location.

Eligibility. To receive the age-friendly business designation, the business must:
1. Be physically located in the District of Columbia
2. Have a valid, non-expired business license
3. Pledge to uphold the age-friendly checklist values

Application. To apply for the age-friendly business designation, the business must:
1. Complete the application below
2. Provide supporting documentation (e.g. photos, copies of ads, links to website) to the DC Economic Partnership:

Mail: ATTN: Age-Friendly Business Initiative

DC Economic Partnership

1495 F Street NW

Washington DC 20004

Fax: (202) 661-8671

Email: agefriendly@dc.gov

You will be notified upon receipt of your supporting documentation.

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* 1. Business Name

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* 2. Doing Business As

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* 3. Address

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* 4. Ward

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* 5. Contact Name/Title

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* 6. Phone

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* 7. Website

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* 8. Email Address

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* 9. Industry

AGE-FRIENDLY BUSINESSES BEST PRACTICES CHECK LIST

Please identify at least ten best practices, with at least one under each category below.

I attest that the best practices checked below are currently in place:

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* 10. PHYSICAL FACILITY: Create a welcoming atmosphere

Have an easily accessible and identifiable waiting area for customers who are older and/or disabled

Have adequate lighting at the business entrance and around emergency exits

Have easily opened or automatic doors

Have non-slip surfaces, sturdy railings, wider aisles and uncluttered pathways

Have wheelchair accommodation at tables (e.g. restaurants and theaters)

Have an elevator/escalator to reach multiple levels

Have an easily accessible, universally-designed customer restroom

Have a customer service desk in an easily accessible and clearly visible location

Maintain business exterior and sidewalks free of dirt, snow, leaves, debris, etc.

Limit noise levels to a moderate/low level at lunch or early evening

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* 11. Additional information (please provide any additional comments that speak to the age-friendliness of your PHYSICAL FACILITY)

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* 12. PERSONNEL: Provide respectful and excellent customer service

Provide respectful customer service in person and on the phone

Have staff that act as greeters and offer assistance

Train staff to assist customers with access and functional needs (e.g. reach shelved items, speak clearly, read labels/menus)

Offer employment training and opportunities for older adults

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* 13. Additional information (please provide any additional comments that speak to the age-friendliness of your PERSONNEL)

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* 14. PRODUCTS & SERVICES: Attract and serve customers 50 and over

Offer discount programs for older adults (e.g. senior discount day, coupons)

Advertise in media outlets or participate in community events targeting older adults

Offer consumer education and training (e.g. use of new products, technology, info sessions)

Offer products that are tailored to older adult customers (e.g. small portions, large print materials)

Offer drop-off/delivery service

Offer shop by phone or online

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* 15. Additional information (please provide any additional comments that speak to the age-friendliness of your PRODUCTS & SERVICES)

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* 16. PRINT & WEB MATERIALS: Provide easily accessible information

Use large, clear fonts – at least 12 point – and good contrast (e.g., signage, menus, brochures)

Have a large front or easy text resize option on websites

Have easy navigation and fewer clicks for web users who are less technologically savvy

Have an easy-to-find customer service phone number and contact information on the website

Have well-lit areas where customers can read and inspect products

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* 17. Additional information (please provide any additional comments that speak to the age-friendliness of your PRINT & WEB MATERIALS)

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* 18. OTHER BEST PRACTICES: You may submit any additional best practices or comments below

Please email supporting images and documents to agefriendly@dc.gov. We will not be able to count best practices that we cannot verify.

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* 1. Business Name

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* 2. Doing Business As

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* 3. Address

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* 4. Ward

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* 5. Contact Name/Title

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* 6. Phone

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* 7. Website

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* 8. Email Address

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* 9. Industry

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* 10. PHYSICAL FACILITY: Create a welcoming atmosphere

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* 11. Additional information (please provide any additional comments that speak to the age-friendliness of your PHYSICAL FACILITY)

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* 12. PERSONNEL: Provide respectful and excellent customer service

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* 13. Additional information (please provide any additional comments that speak to the age-friendliness of your PERSONNEL)

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* 14. PRODUCTS & SERVICES: Attract and serve customers 50 and over

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* 15. Additional information (please provide any additional comments that speak to the age-friendliness of your PRODUCTS & SERVICES)

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* 16. PRINT & WEB MATERIALS: Provide easily accessible information

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* 17. Additional information (please provide any additional comments that speak to the age-friendliness of your PRINT & WEB MATERIALS)

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* 18. OTHER BEST PRACTICES: You may submit any additional best practices or comments below

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* 19. How did you hear about the Age-Friendly Business initiative?